Hotels in Cambridge

Best Western Plus Hotel Tria

Best Western Plus Hotel Tria

Best Western Plus Hotel Tria Image
3 Star
Hotel Guest Rating: 8.0/10
220 Alewife Brook Parkway
Cambridge, MA 02138
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Hotel Guest Rating for Best Western Plus Hotel Tria in Cambridge

# 12 of 24 hotels in Cambridge
Based on 140 reviews from guests who stayed at the
Best Western Plus Hotel Tria
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 7.6.0
7.6
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Best Western Plus Hotel Tria

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Sheree from Calgary, Canada
June 9, 2013
Couple
7.0
I was very disappointed that we did not get the rooms that we had booked. We booked 2 rooms with King beds and that was not available and we had to take 1 room with 2 double beds. We should have got the rooms that we had confirmed through Priceline.

I was very disappointed that we did not get the rooms that we had booked. We booked 2 rooms with King beds and that was not available and we had to take 1 room with 2 double beds. We should have got the rooms that we had confirmed through Priceline. Also, I was not happy to discover that I would not get rewards points from Best Western because I booked through a third party. ...read more

Couple
Elizabeth from Endicott, NY
June 7, 2013
Couple
10.0
The staff was helpful, friendly and accomodating. The breakfast was substantial and good.
Couple
Karen from Watsonville, CA
May 29, 2013
Couple
8.0
Excellent breakfast, generally helpful staff, shuttle system to the subway ("T") was extremely helpful.
First night due to sold out, were placed in a 2 Queen, smoking room, although we reserved a King, non-smoking. Desk clerk claimed it was a non-smoking room, when it had ashtrays! Management did rectify it for other 4 nights.

Shuttle service to the subway ("T") is good. Saves lots of money on cab or bus. Hotel is easy walk to Trader Joe's and Whole Foods markets. With microwave and fridge, one can easily eat in the room. Outstanding breakfast included.

Group Traveler
Richard from Barnesville, OH
May 28, 2013
Group Traveler
10.0
The staff went out of their way to be helpful. The breakfast was very good and the rooms were clean. The free shuttle to the T was very helpful and location was adequate for our needs. We would highly recommend this hotel.
We had no complaints. The location and the price of this hotel was excellent.
Couple
Judith from Fort Worth, TX
May 17, 2013
Couple
10.0
My roommate fell ill. The staff was superb in finding extra necessities and doing extra cleaning. They went out of their way to be helpful - droppping us off at other than their regular shuttle stops to get us closer to where we needed to go.
No.

Excellent value for the money. Staff went out of their way to be helpful.

Business Traveler
Verified Hotel Guest from Auburn, ME
May 13, 2013
Business Traveler
10.0
Everything...
location but you are in the Boston area and I come from a small town. I guess overall it was a good location
Couple
John from Guilford, VT
May 11, 2013
Couple
10.0
Location to the T Very nice Hotel with great breakfast
It was a challenge to find the entrance but everything else was super ---- I'd love to get it again going into Boston....

Great location close to the T at Alewife so getting into Boston was a snap. Breakfast was super!

Business Traveler
Usha from Falmouth, ME
May 3, 2013
Business Traveler
5.0
The staff are excellent.
The hall way runners and carpets must have seen better days. I was concerned about problem with bed bugs as I felt bites on two nights. When I reported to the front desk, they did not immediately offer to switch my room although it was done latter.

Great staff for most part. Excellent shuttle service to Harvard square. Breakfast:just OK Reasonable price for Boston.

Solo Traveler
David from Minneapolis, MN
April 22, 2013
Solo Traveler
9.0
Very comfortable & clean w/ good TV's. Wonderful location w/ easy access to Cambridge & Boston.
Shower nozzle not top-notch - cheap & shaky, though it ended working just fine....

I'll let my rating speak for itself. Wonderful location (right next to a Whole Foods!) with plenty of free parking though mere minutes from Cambridge & Boston. Excellent rooms for the star rating.

Sharon from Bonita Springs, FL
April 22, 2013
1.0

I would recommend NOT using priceline. Yes, I agreed to the unrefundable reservation. However, I was there to deal with a sudden death in the family. I made my reservations under a great deal of stress, shock, and grief. The hotel was average and was "okay" but the location was a nightmare for me being unfamiliar with the area and not used to traffic and rotaries...of which there were three when exiting the hotel. I begged your representative to please, please let me cancel and move to a more suitable location. Your unbending policy, under the circumstances, was appalling to me and very upsetting. I will never ever use priceline again. I can understand having policies but such inflexibility is inexcusable. Your customers are people not robots (which is what it felt like I was talking to). After speaking with a rep and requesting a manager who only repeated everything verbatim like a recording, they would not forward my call to a higher up. Have a nice day. Sharon Slate ...read more

Reviews of Best Western Plus Hotel Tria
(1 - 10 of 97 reviews)
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