Best Western Plus Regency House Hotel

I would tell anyone considering this hotel to look elsewhere. The facility is dated, the staff is borderline deceptive and the rooms are not not very nice or clean. The 3 star rating is not deserved. The bed was not comfortable and the pillows were small and hard. I have slept on a more comfortable couch. However, on the bright side I did receive a complimentary newspaper and the breakfast buffet was decent, although the facility was drab and dated. ...read more

We stayed for 2 nights for a family christening weekend of events. As much as we liked the room itself & we were thrilled about the location in reference to our daughter's home for visiting, I doubt we would stay there again. Our son had the same noise problem on Saturday night.He complained that night & staff did try to quiet things down for them but the noise continued after staff left the hallway. ...read more

Really loved my experience here overall. Pretty helpful staff and excellent location. Also, delicious breakfast.

We did not try the buffet breakfast as we elected to go out to eat. The exterior security doors which are located in front and back of the long wing where the rooms are located, are supposed to lock automatically between 8:00PM and 6:00AM only to be accessed by room key cards, did not work. Given the apparent transient traffic, multiple truck drivers coming in on quick over nighters, this should be addressed. However, overall it was a good experience and we will stay there again. ...read more

A very nice clean hotel. Good breakfast. Easy to miss the driveway entrance on 23 West at night, and it's a bit of a hassle to circle back.

We.l never come back on this hotel , the price is for this kind of hotel too hi , and the breakfast was sober

The hotel itself is not bad. The fitness center was "out of order", though. However, the staff was not great. I had a problem at check in where the wrong # of guests were booked into the room and we did not get enough breakfast vouchers. They would not give us extra when I explained that we actually have 5 people and that I do not know why only 2 went through. They did not charge us for the extra persons, but they also did not tell us that you don't actually need the vouchers on the weekend for the breakfast. We went through 3 hotel staff before they told us that! I was very upset with the level of communication. ...read more

Bar food bad, but restaurant breakfast pretty good!