Charlotte Marriott Southpark

Loved the hotel! We leave Columbus, Ohio and always stay in Charlotte for a night enroute to Hilton Head. Priceline always gets us a nice place for our one night stand at a fair price.

Nice lobby. Good outside parking. Close to excellent shopping. Housekeeping knocked on my door at 8:30 am, in fact she knocked on every door at 8:30 am. Check out is at noon! NO coffee machine in the room. House cleaning did not empty the garbage and had to be reminded to clean up a dirty glass.

Great location - easy walking distance to the fabulous Southpark Mall, add'l shopping and great restaurants (I'm not a fan of Mall restaurants). GREAT staff! Hotel & grounds were impeccably clean. They do pump in fragrance, which was nice, but it may be problematic for those with allergies or sensitivities to such things. I highly recommend both Roosters and Bricktops (2 restaurants within easy walking distance to the hotel). Zink, just a bit further away, has unfortunately closed. :( ...read more

If you want to be in South Park Charlotte this is the Hotel to be. Enjoyed the basketball semi-finals in the bar which was loaded with TVs and sofas.

We checked in early at the hotel after driving 13 hrs from upstate NY & they said that it would be fine, they would not send us back out because we were clearly exhausted from our drive. I specifically asked if we would be charged for this due to the early arrival & the lady at the desk said "oh no, we won't send you back out to the streets", the reason I asked is because we had booked & paid on Priceline prior & got a great deal and I knew the regular rate would be expensive & before I would let them charge me their rate I wanted to check around & stay somewhere else until check in that was cheaper. She assured me "no problem". We went up to our room unpacked, were in bed, about 30-40 minutes later the room phone rings & it is the SAME lady that said it was fine informing me we WOULD be charged & the fee was going to be $199...we got a deal on Priceline for $XX/per night, that is a HUGE difference. But I was thinking REALLY...you let us get settled & then call well after 2 AM to tell us you are charging us. I refused to pay it & my boyfriend gave the desk attendant his credit card so we wouldn't have to pack up & look for another place to put the charges on. The next day I look at my banking online app & they not only charged my card for the night & incidentals but held $300.00 on his card also..this is after I specifically told them NO charges on my card & the remaining stay I had already paid "IN FULL" through Priceline. I went to complain & they agreed to call the bank to release hold & I could hear the management all the way from the back yelling because she had to do this, not too mention I was in a hurry & the lady informed her of this & she rudely was yelling that wasn't her problem I would have to wait! So, after that release, the day of check out they slip a bill under the door & charged my card for ENTIRE STAY AGAIN! Went to complain & get released, not even an apology! They were RUDE & it caused other charges on my acct! WILL NEVER STAY AGAIN! HORRIBLE!
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Not much to say... a typical Marriott hotel... clean, slightly dated, but very nice. Great staff and a good location.