Clarion Hotel West Springfield

Staff fine hotel needs updating

Very clean hotel with comfortable beds and friendly, courteous staff.

not too accessible at all in actual rm. toilet seats r extremely tooo low for me as well as 6'3 husband. thnk God for those bars in bath,wouldve been stuck on bowl wout them!!! main restaraunt wasnt opened when we were there only for breakfast

The lobby is the only good thing about this hotel. The room was dumpy. The parking lot gave me the creeps. There is a big sign that says you need your keycard to get to the back parking lot. There is no gate and the keycard system was falling off hinges. Obviously that didn't work. The doors off the parking lot to the hotel did not shut and lock. Someone other than a customer could easily enter the hotel. I felt extremely unsafe as I was a woman traveling alone. ...read more

For a Clarion, I thought this property was rather outdated. New carpets, beds and a general renovation is needed. Also, be sure to request non-smoking rooms, if desired, as there are many smoking rooms in this hotel.

This hotel has potential but until it is renovated/upgraded we will not stay there again. The staff were friendly enough, the accommodations stunk. I'm sure they are doing the best with the facility they have, and that it has been a "go to" hotel for years, but again, it is sadly in need of repair, paint, security, renovation of restaurant and pool area, etc. Sorry.

Very clean, efficient to lots of attractions, restaurants and shopping. Very well decorated.

Terrible experience. The indoor courtyard where the pool is smelled like wet carpet. Our room had filthy walls and wads of gum stuck to the headboard. How do you get a shoe scuff mark on the ceiling. Bathroom was gross. Mildew stains on the door and in the tile grout and the shower walls were dirty. No ceiling fan so no ventilation. Front desk offered up another room but we didn't think it would matter. Not worth the price. Didn't want to eat there either since everything looked so dirty.
...read more