Hotels in New Orleans

Cotton Exchange Hotel

Cotton Exchange Hotel

Cotton Exchange Hotel Image
2 and 1/2 Star
Hotel Guest Rating: 6.6/10
221 Carondelet Street
New Orleans LA 70130

Hotel Guest Rating for Cotton Exchange Hotel in New Orleans

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Based on 72 reviews from guests who stayed at the
Cotton Exchange Hotel
Overall Quality Score
user rating 6.6.0
6.6
Hotel Cleanliness
user rating 6.5.0
6.5
Hotel Staff
user rating 6.5.0
6.5
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 6.9.0
6.9
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Hotel Guest Reviews of the Cotton Exchange Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Jeanette from Bergman, AR
May 10, 2013
Group Traveler
7.0
Excellent location, definitely within walking distance to Bourbon street. Great price for the location. Staff was very friendly and helpful. Valet parking on return was fast.
Slow to take car to the parking garage with valet parking. Luke warm shower.

Pros: The location is excellent, very short walk to Bourbon street. The staff at the front desk was friendly and helpful. Getting our car out of valet parking was very fast. The room was small, but nice. They also did not charge the extra person fee, and we had four people in our room. The value was good for the location and I would stay there again. Cons: Luke warm shower, limited breakfast, and my car sat on the street for three hours before valet parking took it into the garage. FYI: There are two elevators in this hotel, I read elsewhere that there was only one. ...read more

Couple
Alfredo from San Ysidro, CA
May 6, 2013
Couple
10.0
Excellent location to shops and restaurants, public transportation and walking distance to the French Quarter. Friendly staff, Large comfortable rooms and its above to average breakfast to its guests..
The bathroom didn't have air- extract or ventilation .It also needs upgrades to its TV's

Tranvia -bus is in door step .

Group Traveler
James from Alexandria, LA
May 6, 2013
Group Traveler
10.0
Perfect location and check-in was swift

Perfect location if you travels lead you to Bourbon st.

Solo Traveler
Logan from Little Rock, AR
May 5, 2013
Solo Traveler
9.0
I loved the location of the hotel. It is practically on Bourbon street and really close to a parking garage that is safe! I will stay here every time I come to New Orleans. The breakfast in the morning was good too.
I didn't like that my room didn't have a refrigerator. The staff also wasn't able to find my reservation when I first arrived, but that was only a temporary annoyance that they resolved.
Family Traveling with Young Children
Kristi from Alpharetta, GA
May 1, 2013
Family Traveling with Young Children
5.0
The location was good, right on the St.Charles streetcar line. Easy access to all of NOLA's sites
Could have used a little more TLC. Sconces on the wall in room covered in dust. Ice bucket had cigarette burns in the lid.

The parking was spotty. They say they have valet, but it is actually through the Hilton garden around the corner. When I pulled up late Sunday night, the desk clerk, tried to get me to self park. I said I would pay for the valet. I left my hazards on because it was late and in front of a no parking sign. 1.5 hours later, I get a call that there was something wrong with my car. The battery was dead because it sat there for so long with hazards going. You either have valet or not, no car should be left for that long. For the most part the room was clean, but extra care not taken, dust build up on lights and burns on lid of ice bucket. Also, only sheets on bed, with a little half thingy at the foot, but not big enough to actually use on bed with 2 people in it. had to get blankets from front desk. ...read more

Couple
Verified Hotel Guest from Houston, TX
May 1, 2013
Couple
1.0
When I arrived, a guest was arguing with the front desk his phone was stolen by housekeeping.
All of it
Solo Traveler
Anthony from Saint Helena Island, SC
April 29, 2013
Solo Traveler
3.0
Nothing!
The carpet in the room was filthy, the room darkening curtain had holes in it, the bedding made me uncomfortable, the parking garbage was a very scary place (the up and down ramps were the same one lane in both directions and the parking spaces too small.

The overall look of the hotel inside was dirty. Most of the staff was busy talking amount themselves rather than attending to guests. When asked whether or not the room had safes I was told they were not working or broken. I subsequently found there were no safes within the rooms. The dinning area was what you would fine at small hotel right off the interstate. The carpet within the room was filthy are unpleasant. The darkening curtain had holes in it. The air condition system was malfunctioning. The parking garage utilized by the hotel was a very scary place (a converted warehouse) with single lane up and down ramps which were very steep to the point you could barely maneuver your car. The parking spaces were extremely small. I witnessed one of the parking valets operating a guest's vehicle in a very rack less manner. Overall I would never stay at this hotel again nor would I recommend it to anyone. ...read more

Group Traveler
Brandy from Morgantown, IN
April 24, 2013
Group Traveler
9.0
I loved the location. It was right down the road from everything.
The price of valet parking and how long it took to get our car parked.

The hotel was clean, the location is great, the elevators are a little slow, in walking distance of everything.

Group Traveler
Earl from Dartmouth, Canada
April 22, 2013
Group Traveler
6.0
The only thing I did not like was the fire alarm kept going off and u had to go to the lobby. Once there we stood there for 15 min. A bunch of guest before one guested asked what was going on and the front desk girl said. O that's a false alarm :(
Couple
Matt from Watsonville, CA
April 17, 2013
Couple
10.0
Yea good location fair price Great breakfast Helpful staff
I did not like that I stayed anther night But to get the same great price I had to Go back through price line Other wise I was going to pay 2o persent higher price

Great location to bourbon street.

Reviews of Cotton Exchange Hotel
(1 - 10 of 59 reviews)
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