Hotels in Chicago

Courtyard By Marriott Chicago Magnificent Mile

Courtyard By Marriott Chicago Magnificent Mile

Courtyard By Marriott Chicago Magnificent Mile Image
3 Star
Hotel Guest Rating: 8.9/10
165 East Ontario Street
Chicago, IL 60611
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Hotel Guest Rating for Courtyard By Marriott Chicago Magnificent Mile in Chicago

# 20 of 136 hotels in Chicago
Based on 178 reviews from guests who stayed at the
Courtyard By Marriott Chicago Magnificent Mile
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 9.2.0
9.2
Location of Hotel
user rating 9.4.0
9.4
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the Courtyard By Marriott Chicago Magnificent Mile

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Kimberly from Godfrey, IL
May 1, 2013
Family Traveling with Young Children
9.0
Room was not ready at check in time

My aunt had identical room that was $50 cheaper as she reserved directly with hotel and I used Priceline and they would not do ant adjustments

Family Traveling with Teens
Donna from Cleveland, OH
April 6, 2013
Family Traveling with Teens
8.0
Location was great.
No

There are stores and restaurants everywhere. The restaurant in this hotel is reasonable and kid friendly.

Couple
Dennis from Fort Wayne, IN
March 12, 2013
Couple
7.0
Hotel was nice/clean
Hotel we had reservations at was overbooked and did not have a room for us. Replacement hotel provided free of charge, however, after being given key card to new room, there was other people in that room already. $40 parking fee in parking garage!!

Hotel looked nice, however, it overbooked and did not have the room we reserved. As a show of good faith, we got put up in a Marriott Residence Inn about 10 blocks away free of charge other than a ridiculous $40 parking garage charge which I think is a scam! The room provided though was a suite and much better than we would have gotten at the original location. We had friends at the original hotel which made things a hassle from jump! Once we arrived at the Residence Inn and got checked in, we proceeded to go to the room assigned, put in the key card only to discover that the room was already occupied! YIKES!! People get killed over entering other peoples spaces. Gal at reservation desk barely apologized as she gave us another room. I won't complain about the room or the cleanliness of the room/facility, but, due to this experience and the $40 parking fee, I won't be going back. ...read more

Family Traveling with Young Children
Robyn from Montgomery, IL
March 12, 2013
Family Traveling with Young Children
10.0
The staff were very helpful and the location was perfect! We loved the pool and the staff even sent up a gift for my daughter because we were celebrating her birthday that weekend.
NA

Great location, great staff, great room!

Couple
Jeremy from Portage, MI
March 5, 2013
Couple
10.0
great service at front desk. awesome shower. great location. got a great price.

great service at front desk. awesome shower. great location. got a great price.

Solo Traveler
James from Mountain View, CA
March 1, 2013
Solo Traveler
7.0
It was convenient to many things and not loud.
The view from the room was just average.
Group Traveler
Lynn from Reading, MI
February 26, 2013
Group Traveler
10.0
The location was perfect, staff incredible, the room was lovely, and the stay was very enjoyable
We enjoyed the indoor pool but the pool deck was dirty with old bandages.

Great place to stay just off of the magnificent mile. Our view was beautiful of Lake Michigan. The staff was very friendly and helpful!! Great experience. We would stay there again in the future!!

Couple
Amy from Brookfield, WI
February 26, 2013
Couple
10.0
The location of this hotel could not be beat. Literally right next to everything. Hotel restaurant had great options for breakfast that were priced well too. Hotel was clean, and designed like it was 4 stars. Excellent decor and vibe throughout.
Hotel was great, but per usual in Chicago, parking was $41 a day.

The only con I would have would be that the hotel asks for a credit card for incidentals, and while this is standard, they actually put a $40/day charge on that card regardless. When I called, they said that it is applied to the card given as a standard procedure for incidentals, and that we left our room fine, so the charges would be removed within a few business days. So if you keep your credit line low on a card, be careful! (Especially with all the shopping you'll likely do on the Magnificent Mile anyways!) ...read more

Couple
Aimee from Dearborn, MI
February 26, 2013
Couple
10.0
The location is excellent. Close enough to walk to the Navy Pier and the Hancock Center. Close to bus route to the Shedd and shopping.

The City Pass is worth every penny. Even if you don't visit all the attractions you get to go to the front of the lines saving precious time. This hotel is one block from the Grand Lux which is the best place for a nice meal that won't break you.

Group Traveler
Janet from Monticello, IL
February 26, 2013
Group Traveler
10.0
The staff was very responsive and was quick to accommodate. We were able to check in early, and check out late. The in-room coffee service came with the typical condiment pack and I requested liquid creamer and they delivered it immediately.
I can't think of anything that needed improvement. Everyone that I came into contact with was pleasant and professional.

I've stayed at this hotel in the past and was happy that my priceline bid resulted in another stay. The location is perfect for enjoying down town. The staff's eagerness to respond to my requests was impressive and appreciated.

Reviews of Courtyard By Marriott Chicago Magnificent Mile
(1 - 10 of 115 reviews)
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