Embassy Suites Philadelphia Valley Forge

When I go to a hotel, I am expecting a friendly atmosphere and a dedicated staff. What I experienced at Embassy was not that. What I encountered was Rosa, an extremely rude front desk worker and a staff who failed to correct her, or try to make the situation right.I also encountered a chef so over worked that he could've dropped on the spot. I don't know if it is Embassy's policy to disregard guests, push them to the side, &be short with them, but this was Rosa's policy, clearly. What happened? I went to check in and realized that I had forgotten my ID. Rosa shut me down instantly, I called my friend over to see if we could quickly think of a solution, since Rosa had none to offer. All she kept saying was how she could do nothing for me with out an ID. She even raised her voice a bit, which I found embarrassing. What should've happen? Rosa should've said, I'm sorry I can't put the reservation through without the proper ID, if you can get someone to bring it for you, as soon as you have it please come to the counter and I will take you right away. Instead she snapped us, told us that she would be unable to process the room, and instead of asking us to move, OR inviting us to wait at the bar where we might have purchased something, she actually asked the gentleman behind us to step forward to be helped. My wallet was still on the counter! My papers on the desk, my phone in the crick of my neck! In my mind this was unacceptable costumer service. I work with students all day and never, ever would it occur to me to be that rude to anyone asking for assistance. We felt truly uncomfortable staying at Embassy, had we not paid in advance we surely would've attempted to go elsewhere. Not only was she rude, when we returned to the counter w/ the ID she could not find the prepaid reservation because she, INTENDED TO GIVE IT AWAY AND FORGOT. Give it away? we asked, because surely we couldn't have heard her right, but yes, she said, she HAD intended to give away the room. ...read more

I would definately not stay at this hotel again.

Park-like setting. Walking path, great breakfast included. Made to order omelets, as well as the standard eggs, bacon, sausage and pastries. Fresh cut up fruit (not canned).

We booked this through Priceline Express deals after my bid failed. This is beyond an excellent deal for the Philadelphia metro area.

Fantastic free breakfast, include a made-to-order omelet station. Complete choice of pastries, bread, bacon, sausage, eggs and juices.

For the Malvern, Collegeville, King of Prussia area this is a great choice.

Average hotel - awful dinner but great breakfast