Extended Stay America - Austin - Arboretum-Capital Of Texas Hwy

We paid more than
xxx / night and We expect more. Probably if it is cheaper it would not be that bad. Probably if it is
xxx or cheaper.

The new staff members are very nice. The acting manager, female, was rude and has a lot to learn about customers and how to be respectful. I've been living in hotels for the last 8 months due to work, and I've met a lot of people in the hospitality business; a refresher course would do this front desk some good. Overall conditions were fair to good for the price. Clean and good location ...read more

overall good

The hotel we ended up staying at was fine. The staff was nice. We were frustrated. Didn't know that priceline would book you a hotel that was full. We got there at night and then had to find the new hotel. Frustrating, but the rooms were fine. Small, but fine. My review is for the hotel we actually stayed at. Not the one listed above.

Make sure you check to see if room is booked under smooking/nonsmoking

I needed a room for the night....with refrigerator. This room was spacious and quiet. I never saw anyone else on my floor. I requested a non-smoking room (via phone) and was given one. The room was clean and very comfortable for the price. The hotel was convenient to the freeway and easy to find. The only down side was the breakfast offerings....not very appealing but did work. I would stay here again for the price. ...read more

There were small flee-like bugs in the kitchen area of room 417 -- I cleaned the area many times, but they kept returning. I got a smoking room and they were unable to accommodate my request for a non-smoking room. The smell was horrid -- after purchasing some air fresheners, fabreeze and carpet powder, it was tolerable. The street noise was heavy -- but I understand this is not the fault of the hotel. I would suggest asking for room that does not face the street though. The detergent machine in the laundry facilities took my money twice without dispensing detergent. After notifying staff, I received some laundry soap but no refund. The staff were fairly friendly and helpful, but their customer service skills were terrible. The few times I approached the counter, I had to wait 10+ minutes for acknowledgment. Yes, they were helping other (telephone) customers . . . but they neglected to recognize that I was even there. I would encourage the management to teach their people that paying guests are more important that prospective guests. All in all, this hotel was decent and probably worth the rate. I would never bring my family and friends here, but traveling by myself is a different story. IF you are too picky, spend the extra 10$ per night and get a better place. ...read more

Everything you mentioned you could do enjoy.

This Extended Stay America covers the basics well, with courtesy and a great location. A thrifty choice!