Extended Stay America San Jose - Santa Clara

Shelley was awesome (front desk staff). She corrected all errors and provided excellent customer service. The rest of the staff were rude and didn't seem to enjoy serving the public. Our room was kind of gross, and we had to ask for cleaning supplies (we had to clean and vacuum our own room). Shelley was not working when we checked in. I don't think she would have let that happen! The hotel would be great if all the employees were like her :) ...read more

Call ahead after booking with Priceline to specify the bed type you want, or they will charge extra at the front desk if you want something different that what they auto assign. With a service animal, I'd wait to tell them until they gave you the room key. We had to vacuum our own room (it was covered with long pet hair, and we have a short-haired Boston), and our bed sheets were unchanged (had long animal hairs in the sheets). The staff was prompt to assist us in our cleaning needs, however. ...read more

Good hotel, but bad location. You will hear trains all night.

Not luxury, but OK if you are on a budget.

This was my second time staying at this location and sadly again it was a nightmare! I checked into an room that was already occupied. I then had wait to get an other room. When I finally got a new room I discovered that the drain stopper was broken in the bathroom sink. Also the TV was so low you could not watch it while laying down in the bed. The blanket on the bed was a twin...it was a full size or bigger bed.
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Location great for rest peace and peace.

This hotel was very nice for what I paid, it was very clean and the staff was always there to help.

Dirty, unprofessional, uncomfortable, just all around horrible.