Hotels in Chicago

Fairfield Inn & Suites Chicago Downtown

Fairfield Inn & Suites Chicago Downtown

Fairfield Inn & Suites Chicago Downtown Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
216 East Ontario Street
Chicago, IL 60611

Hotel Guest Rating for Fairfield Inn & Suites Chicago Downtown in Chicago

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Based on 47 reviews from guests who stayed at the
Fairfield Inn & Suites Chicago Downtown
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the Fairfield Inn & Suites Chicago Downtown

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Ida, MI
May 10, 2013
Group Traveler
10.0
I can't express how pleased I was with my stay at the hotel. The staff was the BEST!! It has been a very long time since I have had such amazing customer service! I was there for my birthday and they went FAR ABOVE and BEYOND to make my trip memorable!!!

I think you would be hard pressed to find a hotel with the amazing customer service, clean rooms, great location, and nice breakfast for such a bargain. I booked the trip with only the reviews from online. We were going for an overnight birthday trip and I choose the Fairfield based on the reviews of the cleanliness and location. However, the staff there went so far above and beyond that I would stay there again over a more fancy hotel, simply for the service. Though ALL of the staff was wonderful, Kenny and Monica were SUPREME! They made us feel like VIPs, rather then first time guests they had never met. I am so thankful for such a wonderful experience. I would highly recommend staying there, if you are looking for a great value and great service. Thanks again Fairfield for helping make my birthday special! :) ...read more

Couple
Carl from Champaign, IL
May 5, 2013
Couple
10.0
everything was wonderful. can't believe it was rated at 2.5 stars at least a 3 star in my book

Very close to shopping and excellent restaraunts if the weather was better, a nice walk on the lakeshore is suggested.

Family Traveling with Teens
Susan from Reedsburg, WI
March 29, 2013
Family Traveling with Teens
10.0
Great location from the magnificent mile and Navy Pier.
The rooms were a little dated but very clean!

Only one block from Michigan Avenue. The staff was very friendly and helpful in suggesting restaurants to eat at. The price was reasonable as well. The free breakfast was wonderful and well stocked. Free coffee, tea and hot chocolate 24 hours a day. Would stay here again next time in Chicago!

Couple
Ruth from Chippewa Falls, WI
March 12, 2013
Couple
10.0
The staff was excellent. Disappointed that we did not get the hospital discount. We did not know until the last minute that we would be going to Chicago. I would stay again but call ahead. Easy check in. Liked the restaurant discounts and privileges.

Great location for eating and entertainment. Within walking distance to rehab institute of Chicago.

Family Traveling with Teens
Cheryl from Quincy, IL
February 5, 2013
Family Traveling with Teens
10.0
EVERYTHING! The location was excellent!!! The staff was very friendly and offered an upgrade without us even asking. The hotel is very clean and quiet even with us being located right in front of the elevator. Breakfast was included in the price and i
The only thing I would have like was a vent in the bathroom.

I have already recommended this hotel to all my friends. Perfect location right off Michigan Ave., friendly & helpful staff, clean rooms and wonderful breakfast bar. This is a great hotel for everyone!

Couple
Edgardo from Rockford, IL
February 2, 2013
Couple
10.0
It was our honeymoon!! The hotel had a comfortable room that was much more spacious than others I have stayed at downtown Chicago. It was clean and fresh, and it included a nice complimentary breakfast which saved us a lot of money each morning.
No.

Spacious comfortable rooms, complimentary breakfast, friendly staff even helped us with a wine opener to celebrate our honeymoon! We will definitely stay there again the next time we stay in Chicago!!

Group Traveler
Verified Hotel Guest from Algoma, WI
January 30, 2013
Group Traveler
7.0
Helpful staff.
Computers too public and in a disracting area.
Couple
Christine from Chicago, IL
December 27, 2012
Couple
8.0
Good room
No I knew everything up front

Nice hotel for the cost.

Solo Traveler
Joann from Montrose, IL
November 23, 2012
Solo Traveler
10.0
Friendly and helpful staff.
No, everything was great.

All the reviews I read before our stay were true. The hotel staff were very helpful with directions, information on transportation, dining, and attractions. They held our luggage between check out and our Amtrack departure time, so we could visit Navy Pier. The rooms were very nice and clean. Breakfast included a variety of items, clean and attractive dining area. We would definitly stay again. ...read more

Solo Traveler
Ron from Somerville, MA
August 14, 2012
Solo Traveler
8.0
Clean, friendly, and attractive
Supplies in room were not always replenished daily.
Reviews of Fairfield Inn & Suites Chicago Downtown
(1 - 10 of 40 reviews)
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