Fairmont Chateau Laurier

Great location....can't beat it. In between Parliament and Byward Market on the Rideau Canal. Staff were excellent. Rooms were tiny tiny tiny. AC did not work very well but hotel provided me 20% discount. The hotel is old so not much could be done to decrease temp below 21. Staff said that rooms never get below 20. Would be hard in the summer. Surprised that for the star rating and price they did not have a hot tub and/or sauna. ...read more

Very nice historic old hotel in great location.

As I mentioned, the hotel is in the heart of Ottawa, close to everything. The bridge to Quebec is only about 5 minutes away if one was planning a trip up to Gaineau. A great bonus is one can walk to just about everything you may need.

Great hotel, but my room was clearly not one of their best.

As indicated above, it was an excellent choice. Parking is a bit too stiff.

When you stay at the Fairmont Hotels they are relatively expensive even on but they are always reliable and central and offer really good service. The Chatau Laurier is right beside the Parliament buildings and the market and all the other sights in Ottawa. If you are a city person who is there for that experience it cannot be beaten.

This hotel has a rich pedigree that was not lived up to on this occasion of my stay. The drain in my bath was faulty and the only lengthy shower I took the drain backed up and when I realized what has happening I was standing in 6 inches of backwash and effluence from the drain system. I raised this nicely with the hotel supervisor indicating that this was just unacceptable.
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Great location, great staff, great room, great linens and towels, great mini bar, nice TV, great bar with super friendly staff. I expected the rooms to be smaller so they exceeded my expectations. It is obvious that the hotel takes pride in maintaining their high standards all around. The energy and ambiance of the hotel was very positive and inviting.

Sometimes you hear glowing words about a hotel experience and they're not true once you arrive. This is not so for the Chateau Laurier. From the moment I arrived - 4 hours early for check-in - the staff were welcoming, warm, and exceedingly helpful. They looked after my luggage. I ate a splendid breakfast in the restaurant (and was treated like a queen). I went shopping and when my room was ready, they called me to let me know. The bed was luxury itself with feather pillows and duvet. The reading chairs were cosy and not soggy (as in no support), and the room was well-lit for reading, work on computer, and snoozing. Room service was impeccable (again I was a queen) and the food was hot and tasty. Staff were always pleasant and yes, even friendly! I would stay here again in a heart-beat. I took an hour and walked around the other rooms on the main floor just to get a sense of the history of the place (it was built in 1912) and was pleased that photos were displayed with short captions to get an idea of what the times were like. I gained an added sense of Canadian history just by walking around. ...read more