Hotels in Chicago

Hard Rock Hotel Chicago

Hard Rock Hotel Chicago

Hard Rock Hotel Chicago Image
4 Star
Hotel Guest Rating: 8.3/10
230 North Michigan Avenue
Chicago, IL 60610

Hotel Guest Rating for Hard Rock Hotel Chicago in Chicago

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Based on 130 reviews from guests who stayed at the
Hard Rock Hotel Chicago
Overall Quality Score
user rating 8.3.0
8.3
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Hard Rock Hotel Chicago

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Bob from Southold, NY
May 9, 2013
Business Traveler
10.0
everything fine. excellent reggae band in bar.
i get it. it's the "hard rock" hotel but non-stop dreadful music in lobby was grim. geez, would it kill business to throw in an "earth, wind & fire" tune once an hour? fortunately you don't need to spend a lot of time in the lobby.

see above. there is a starbucks around the corner if you want to save $25 on breakfast. good helpful staff. concierge woman very detail oriented and hard working, will bust a gut to find out in 30 seconds the answer to any question she doesn't already know the answer to concerning the town, a particular restaurant, etc.

Business Traveler
Verified Hotel Guest from Lexington, KY
May 7, 2013
Business Traveler
7.0
The room was pretty noisy, it seemed there was no acoustic insulation at all.
Business Traveler
David from Wylie, TX
May 6, 2013
Business Traveler
8.0
Location is great.
This is a noisy place. This time it was the ice machine outside my door. Last time it was elevator brakes.

This is a great location. I have stayed at this facility many times. The rooms are clean and spacious. I've had two issues. First, the place can be noisy. As they explained to me at the front desk, "the building is older and has certain quarks." One of these is noise. This time it was an ice machine outside my door. A few times ago it was elevator brakes. If the noise bothers you ask for a different room. They recognize the problems and are willing to accommodate your request to move. Heck, it's Chicago off of Michigan Avenue, bring ear plugs. Second, occasionally there will be HVAC problems. My room this time stayed unseasonably warm despite my efforts to control the thermostat. There was a large temperature differential which is obvious when walking out into the hall. Brrrrr. You also have to be willing to sleep and do your personal business surrounded by pictures of freaky photos of has-been rock stars. It can be creepy depending on your appreciation for such "art". It is the Hard Rock Hotel so expect that it is filled with images of glossy-eyed, large hair zombie looking dudes and dudettes. There is a reason most of these guys and gals were limited to the radio waves. It's just a bit unsettling to have them stare at you in the bathroom. Lastly, I don't like the complimentary shampoo. It's some kind of Grassy or Weed something or other. Nasty stuff. Bring your own, don't inhale. I travel often to this area in Chicago. At the right price I do not hesitate to stay at the Hard Rock. They've got a very friendly crew and good funky karma. ...read more

Solo Traveler
Amit from Jacksonville, FL
April 29, 2013
Solo Traveler
8.0
This Hotel is not a Four star hotel, Location is great, You can not change room temp, that is unconfortable.
Can not control Temperature from room

Pro's : Great location, good staff, clean room, smooth check in and check out, they gave me free Internet code. Con's : Not a Four star hotel, You can control Room Temperature.

Couple
Charity from Fort Wayne, IN
April 23, 2013
Couple
10.0
Great location, bars in hotel, very clean, and staff was very nice.
I wish knew we had to pay for parking. It was $50 a day. We just assumed all hotels had parking.

We took this trip as a little get-a-way for us. The hotel was very nice and clean. Staff was friendly. Had great amenities. Wonderful place to stay.

Couple
Salah from Lafayette, IN
April 22, 2013
Couple
8.0
You can't get a better location, in the heart of the Loop. We had a view of the Bean from our room!
We were put on the 13th floor, the only one which does not have the hard rock theme in the hallways. No fridge in the room apart from mini-fridge full of super expensive goodies. No free WiFi if you book through third party.

Prime location, nice rooms. Has restaurants and a bar in the hotel. Those are convenient but kind of pricey. However, you will be in the heart of the Loop, so go out and explore! There are lots of great restaurants within walking distance for breakfast, lunch and dinner.

Couple
Verified Hotel Guest from Lake Forest, IL
April 16, 2013
Couple
8.0
Wonderful location, cozy, spirited feel...
there was a musty smell in the bathroom
Group Traveler
Verified Hotel Guest from Pittsburgh, PA
April 16, 2013
Group Traveler
10.0
Great people working there, great atmosphere, fantastic location!
The heating/cooling system in our room did not work, but we were given a credit on our final bill as compensation.

This is a great hotel! The staff members were very responsive to our needs and were very friendly. Clean, great location, very lively!

Couple
Verified Hotel Guest from Chicago, IL
April 11, 2013
Couple
8.0
Nice ambience; modern, minimal design
It was really loud at night - we could hear every word people said in the hallway as they walked by to their rooms.
Family Traveling with Young Children
Joseph from Mukwonago, WI
April 9, 2013
Family Traveling with Young Children
6.0
The decor was awesome, the staff was very friendly and was fun!
We were upgraded to a suite, which we thought was awesome. However, the room was not "suite" quality and if they ever received full price for the suite, I'd be amazed. I don't believe it was worth what I paid.

Nice hotel on Michigan Avenue, close to everything. Only drawback was that the room was beaten-up...

Reviews of Hard Rock Hotel Chicago
(1 - 10 of 94 reviews)
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