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Hilton Atlanta

Hilton Atlanta

Hilton Atlanta Image
4 Star
Hotel Guest Rating: 7.7/10
255 Courtland Street Ne
Atlanta, GA 30303
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Hotel Guest Rating for Hilton Atlanta in Atlanta

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Based on 210 reviews from guests who stayed at the
Hilton Atlanta
Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 8.5.0
8.5
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 8.6.0
8.6
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Hotel Guest Reviews of the Hilton Atlanta

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(17) | Solo Traveler(9) | Traveling as Couple(44) | Family with Young Children(13) | Family with Teens(13) | Group Traveler(23)
Business Traveler
Linda from Cherry Hill, NJ
June 15, 2013
Business Traveler
5.0
The room service food. The hamburger was 15.95 as it is in most hotels but the size didn't warrant the price. It was very dry and burnt
Family Traveling with Teens
Krista from Calumet City, IL
June 14, 2013
Family Traveling with Teens
6.0
Location
Walls needed painting, dirt around the tub, tub wasn't cleaned completed out or it needs to be replaced.

I would rate the hotel a 7 for location, staff and food. So the hotel losses 3 pointsfor those issues that I didn't like.

Couple
Vernon from Ellenwood, GA
June 14, 2013
Couple
8.0
The location and the room
The check in staff and the restaurant manager were not accommodating.
Couple
Jessica from Calera, AL
June 14, 2013
Couple
10.0
I loved the 24 hour store/deli in the lobby. The room was also very clean, great toiletries, great water pressure and fabulous location.
no

I loved the 24 hour store/deli in the lobby. The room was also very clean, great toiletries, great water pressure and fabulous location. I would definitely stay here again!

Couple
Christen from Hoover, AL
June 12, 2013
Couple
1.0
Lights that lit up during night when you got out of bed.
The long wait late at night to check in. The unruly patrons in hotel lobby. The shower didn't drain properly.

We arrived at 10:00pm and had to wait in line for over 30 minutes to check in. The hotel lobby was full of a hundred or so extremely loud people, chanting and yelling. We were awakened in the middle of the night by guests shouting and slamming doors. It was a horrible experience, and we will never stay at this hotel again.

Business Traveler
Charles from Hilliard, FL
June 12, 2013
Business Traveler
4.0
Price
Scary expensive parking. Creaky elevators. Strong smell of cigarettes throughout. Exorbitant food prices ($27 entree plus $6 per side? Please). 4 star? Not even close. 2.5 at best.
Family Traveling with Teens
Paula from Oxford, MS
June 10, 2013
Family Traveling with Teens
1.0
location
The room was not very clean, the halls smelled like mildew. There was a party with loud music and loud people in the hall outside our room that lasted until 4:30am despite my complaints to the front desk and security.

There are better hotels for the same price in the area. Don't stay here.

Business Traveler
Jae Won from Vero Beach, FL
June 7, 2013
Business Traveler
10.0
FedEx is located in the lobby.
In room Internet is too expensive for these days.

A bit old fashioned but well maintained. Would have been better if renovated to a more modern style.

Couple
Steven from Bowling Green, OH
June 7, 2013
Couple
6.0
Staff clearly doesn't offer King Size bed rooms to Priceline customers. We asked if we could get a king room she said "no" so fast that she either had all 16 stories of the hotel memorized or she was lying.
Couple
Kenneth from Carrollton, GA
June 6, 2013
Couple
2.0
The room quality and location.
The staff was lousy. The first four of our five exchanges with the staff were fully frustrating. Luckily the fifth exchange was with a manager who lessened the pain of the last poor staff experience.

Negative experiences with the valet, front desk clerk, the guy working in the coffee bar, and a very loud guy pulling sheets from beds in the morning who repeatedly disturbed my sleep and was defensive when I approached him on it. One positive experience from a manager who kindly responded to my complaint on the guy pulling sheets. I never even mentioned to him my three other lousy and frustrating staff experiences. I thought I was bidding on the Hyatt, which is where my last downtown Atlanta 4-star winning bid was and it was a fantastic experience. Hilton is a second-rate operation in comparison with some serious personnel issues both at corporate and on-site. I knew to avoid Hilton, but I didn't realize how much poor service effects the guest experience. I hope the next time I bid on Priceline that the Atlanta Hilton, or any Hilton for that matter, is not the hotel I get. ...read more

Reviews of Hilton Atlanta
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