Hotels in Chicago

Hilton Chicago

Hilton Chicago

Hilton Chicago Image
4 Star
Hotel Guest Rating: 8.5/10
720 South Michigan Avenue
Chicago, IL 60605
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Hotel Guest Rating for Hilton Chicago in Chicago

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Based on 206 reviews from guests who stayed at the
Hilton Chicago
Overall Quality Score
user rating 8.5.0
8.5
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the Hilton Chicago

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Thomas from Mount Prospect, IL
May 20, 2013
Couple
6.0
They charge extra for everything. I can stay at the Hampton, get a similar room, FREE internet, breakfast for less.
Family Traveling with Teens
Janis from Pacific, MO
May 16, 2013
Family Traveling with Teens
9.0
Although room was on the small size, really appreciated staff giving us a room with 2 bathrooms for the 4 of us! Beautiful hotel, great location!
How expensive the parking is.

Was a great location to walk to popular areas like Lake Michigan, Shedd Aquarium, Millenium Park & Navy Pier. The hotel was fun to explore as well, with many beautiful banquet rooms, lounge, dining areas etc.

Solo Traveler
Torri from Kalamazoo, MI
May 16, 2013
Solo Traveler
10.0
I love the location and the clean rooms
No

I will ALWAYS stay at the Hilton because it is close to the train station and in the South Loop, one of my favorite areas in the city.

Group Traveler
Verified Hotel Guest from Hoffman Estates, IL
May 7, 2013
Group Traveler
3.0
The staff was very fun and helpful
The remote didn't work, the radio didn't work, the toilet didn't work. We called to have it fixed. They fixed the radio. The plumber came, he said he has to remove the toilet, so we could only go pee.
Family Traveling with Young Children
Natasha from Stanton, MS
May 2, 2013
Family Traveling with Young Children
7.0
the market that had all kinds of refreshments, snacks, etc
I felt that a bell hop service was forced on me rather than allowing me to use my own cart to bring my things to my room. Also, it was not clear as to whether staying at the hotel enabled my to validate parking rather than paying add'l funds to park

my biggest complaint about the whole trip is that I was not able to get my hilton honors points by booking through priceline. I will most likely not book a hotel via priceline again due to the points conflict.

Group Traveler
Verified Hotel Guest from Defiance, OH
April 30, 2013
Group Traveler
8.0
The beds were amazingly comfortable. Location was great and entire environment of hotel was appealing to the eye. Workout and pool area were incredible.
Thought that I had read that there was a complimentary breakfast included in your stay but that was not true.

Hotel is in a great area. Great staff. Beautiful inside and out. Amazing pool and excercise areas.

Couple
Dat from Houston, TX
April 30, 2013
Couple
8.0
Location and cleanliness were the big pros for me. It was right by the red line that takes you to the north/south part of Chicago, where most tourist attractions were located. Both the room and bathroom were well cleaned.
The hotel was right by a busy street. If you were on the lower levels, you can hear ample amounts of traffic. There is a lot of honking in Chicago so if you are a light sleeper, consider requesting a room away from he street or higher up, or elsewhere.

Location and cleanliness were the big pros for me. It was right by the red line that takes you to the north/south part of Chicago, where most tourist attractions were located. Both the room and bathroom were well cleaned. The hotel was right by a busy street. If you were on the lower levels, you can hear ample amounts of traffic. There is a lot of honking in Chicago so if you are a light sleeper, consider requesting a room away from he street or higher up, or even at a different hotel. Traffic typically dies down late in the evening and starts back up around the morning commute so it wasn't a big deal to me. Wifi is available at an additional charge in your room. If you are an Hhonors member, I believe you can get it free. There was also free wifi for ATT members who have a DSL/Uverse account that includes free wifi hotspots. I was pleased to find that ATT wifi was available since I had an ATT Uverse account. Alternatively, wifi can also be located in the lobby for free. ...read more

Business Traveler
Robert from Punta Gorda, FL
April 29, 2013
Business Traveler
10.0
We never felt we had gotten a 'Deal". They were great!
Group Traveler
Kristen from Lafayette, IN
April 29, 2013
Group Traveler
10.0
excellent room, very clean and it had 2 bathrooms! Location was fantastic, right on Michigan Ave.
only issue was there were no king size bed rooms only 2 doubles, so my husband and I had to sleep in separate beds....lol

Great location, we were in Chicago for a specific event and the hotel was just a short bus ride away, worked out perfect. I would definitely stay here again.

Senior Travelers
Linda from Waycross, MI
April 25, 2013
Senior Travelers
9.0
Room was spacious, clean and staff accommodating. Breakfast Buffet was fresh and best deal. Elevators were timely.
Parking expense. Was disappointed at limited free TV channels and in-house restaurant options.

Best meal deal was Breakfast Buffet, it was fresh and had something for everyone. 720 Restaurant was too public for my personal taste.

Reviews of Hilton Chicago
(1 - 10 of 136 reviews)
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