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Hilton Garden Inn Palm Springs/Rancho Mirage

Hilton Garden Inn Palm Springs/Rancho Mirage

Hilton Garden Inn Palm Springs/Rancho Mirage Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
71-700 Highway 111
Rancho Mirage, CA 92270
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Hotel Guest Rating for Hilton Garden Inn Palm Springs/Rancho Mirage in Rancho Mirage

# 2 of 6 hotels in Rancho Mirage
Based on 36 reviews from guests who stayed at the
Hilton Garden Inn Palm Springs/Rancho Mirage
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 9.0.0
9.0
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.9.0
8.9
Hotel Dining
user rating 8.2.0
8.2
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Hotel Guest Reviews of the Hilton Garden Inn Palm Springs/Rancho Mirage

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(2) | Solo Traveler(3) | Traveling as Couple(11) | Family with Young Children(1) | Family with Teens(1) | Senior Traveler(1) | Group Traveler(2)
Cathy from West Vancouver, Canada
March 28, 2013
9.0
Location near The River, central to hiking, shopping
No

Excellent facility

Business Traveler
Tracy Cervellone from Lake Forest, CA
March 20, 2013
Business Traveler
9.0
Well run property, lovely rooms. Nice.
The inroom coffee was truly awful. Worst ever.

Good mid range family style property.

Couple
Ken from Cathedral City, CA
February 21, 2013
Couple
5.0
THE HOTEL LOCATION WAS GOOD, NEAR RESTAURANTS AND SHOP. THE ROOM LOCATION WAS TERRIBLE, NEAR PARKING LOT AND A SLAMMING DOOR.
WALL PAPER WAS PEELING AND CURTAINS HAD SOME ISSUES.

IT ALWAYS SEEMS THAT WHEN WE PURCHASE THROUGH A SECOND PARTY LIKE PRICELINE, WE ARE TREATED LIKE SECOND CLASS CITIZENS. ALL THE NICE ROOMS WITH BETTER ROOM LOCATION WENT TO HILTON HONOR MEMBERS. WE WHERE TOLD THE HOTEL WAS BOOKED SO WE HAD NO OTHER ROOM CHOICE BUT THE PARKING LOT WAS HALF EMPTY THE ENTIRE TIME.

Group Traveler
Verified Hotel Guest from San Diegi, CA
February 13, 2013
Group Traveler
8.0

Just my thought - Hilton Garden Inns - come on --Doubletree has the chocolate chip cookie. You can't beat that so why not try something else. At least a different cookie.

Couple
Robert from Las Cruces, NM
February 13, 2013
Couple
6.0
Location
Restaurant wait staff was very weak.

Average room, stay, restaurant staff was poor.

Solo Traveler
Patrick from Kirkland, WA
December 24, 2012
Solo Traveler
1.0
Not applicable. Had to reschedule to new date. Priceline and hotel refused to accommodate. Have used other internet booking services (Expedia) in the past and no problem when change was necessary.
Inflexible in allowing me to reschedule to new date. Had no problem with taking my money knowing I needed to reschedule. Blamed Priceline. Priceline equally inflexible. Will never use Priceline again.

If you book this hotel book directly with Hotel and ensure they will allow change.

Family Traveling with Young Children
Priceline Guest from Rancho Santa Margarita, CA
November 21, 2012
Family Traveling with Young Children
8.0
location was perfect. Rooms were clean
The room's air conditioner was loud and leaked
Solo Traveler
Omar from Newbury Park, CA
October 27, 2012
Solo Traveler
9.0
Friendly/Prompt Staff (front desk and housekeeping).
The fridge was musty from earlier stay.

Great hotel. I was pleasantly surprised.

Couple
Mandy from Sylmar, CA
September 6, 2012
Couple
10.0
Clean, large, and convenient space- perfect for the weekend getaway!
Kids were running unsupervised in the hall, not fun.
Couple
James from Trinity, FL
September 5, 2012
Couple
10.0
Nearly all the hotel staff, and their friendliness, and their happiness in their jobs.
Maybe the pool could have been a bit cleaner.

I can't think of much to add to the survey, except we would not hesitate to return there, or recommend the hotel to everyone.

Reviews of Hilton Garden Inn Palm Springs/Rancho Mirage
(1 - 10 of 22 reviews)
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