Hilton Phoenix - Chandler

I'd stay again.

The rooms were nice, but there could have been a little better job on cleaning the corners. The soap dish in the shower still had soap on it from the previous occupant. The corners were dusty, dirty. It's the little things that help me to know that the hotel has gone the extra mile. The staff was friendly, but mostly inflexible. For example, our plane was not leaving until 3:20 PM, so we asked for a late check-out. They told us absolutely NO LATE CHECK-OUTS. Then having to pay $60 for a cab to the airport and having to wait at the airport for 3 hours was not ideal. There also was no contintental breakfast, though surrounding hotels offer it, as well as late check-out. (We know this because we had relatives staying at close by hotels) ...read more

Staying here was overall a great experience. Keep in mind that if you don't plan on renting a car, there may be better locations for things to do and see. They have a courtesy shuttle which is great but it only takes you to shopping areas. Location is good if you will be wanting to see lots of the valley and have a car. Staff was friendly and room was clean. The breakfast was great and late night room service was a life saver ...read more

The hotel was very much worth the money, staff was friendly and even let us check-in early at no extra charge. Great guys here at this new Hilton hotel!

Staff was very nice. Shampoo was emptied all over elevators. Pool closed the entire evening from accident. No body cleaning or keeping up on busy pool area. Very dirty pool area towels DOGS in pool area. Dirty towels everywhere. Then to top it off pool was closed from some sort of accident. Very disappointed. We prefer Hilton or Hampton Inn always. But very very disappointing

Great location, comfortable, clean beds, very nice staff, live music in lobby.