Hotels in Chicago

Holiday Inn Chicago Mart Plaza

Holiday Inn Chicago Mart Plaza

Holiday Inn Chicago Mart Plaza Image
3 Star
Hotel Guest Rating: 8.0/10
350 West Mart Center Drive
Chicago, IL 60654
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Hotel Guest Rating for Holiday Inn Chicago Mart Plaza in Chicago

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Based on 200 reviews from guests who stayed at the
Holiday Inn Chicago Mart Plaza
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.3.0
8.3
Location of Hotel
user rating 8.2.0
8.2
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Holiday Inn Chicago Mart Plaza

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Shelia from Sterling Heights, MI
May 6, 2013
Couple
9.0
The location was perfect. It was withing walking distance to a lot of attractions.
The room was just average. I expected it to look better since the lobby was great.

The location was great it was close to a lot of things we wanted to do. I wish the room was more modern and the coffee pot was not in the bathroom.

Group Traveler
Verified Hotel Guest from Muncie, IN
May 5, 2013
Group Traveler
8.0
The staff is friendly and the room is clean.
It will be nice if the beds are a little bigger (we got the full size beds), and if the breakfast is included.
Solo Traveler
Verified Hotel Guest from Bloomington, IL
May 3, 2013
Solo Traveler
8.0
Staff, location
Cold shower- had to call and they fixed it. I could hear the elevator through the walls all night.
Couple
Laurie from Macomb, IL
May 2, 2013
Couple
9.0
Lobby seating area; concierge; friendliness of staff
Business Traveler
James from Oklahoma City, OK
May 1, 2013
Business Traveler
7.0
The Hotel location was fantastic. Close to popular locations along the Magnificent Mile and the Theatre District.
The Hotel rooms were average and pretty basic (not bad, but not great for downtown Chicago).
Jacqueline from St.Thomas, Canada
April 30, 2013
8.0
Helpful staff, very clean
Although further from Mag Mile than we had hoped, the location turned out to be terrific - central to Mag Mile, the Loop and close to all public transit.
Michelle from Chicago, IL
April 29, 2013
7.0
The Room Was Great. The Walls Were So Thin In The Middle Of Night U Could Here The Person In The Next Room Vomiting All Night!!
Business Traveler
Verified Hotel Guest from Lansing, MI
April 27, 2013
Business Traveler
5.0
we did like the location being close to some of the downtown places that we like to frequent.
there was alot of different things that we did not like that will be in more detail in the review.

on arrival we had to accept the only room they had available at the time, this was not an intital problem until we actually got into the room. there was an overwhelming plastic burning smell inside the room and the immediate area around the room. we called the front desk but because of a wedding and other events in the hotel we were not able to switch rooms at that time. we also complained several times to housekeepers and room service staff about the smell of burning plastic. we went out for dinner that evening and on return we once again complained to security and the manager on duty, we were told that the smell was coming from construction that was going on on floors above us but they were puzzled because they said the construction was not going on the dates of our stay. i discussed with the manager on duty that because of my firefighter background and my girlfriends sensitivity to smells we would not be able to stay in this room much longer. she assured me that she would take a note and move us as soon as another room is available. the next morning my girlfriend had to go to an all day conference and i left the room during the day, leaving my cellphone number with the manager so he/she could notify me when we could move. on returning from her conference my girlfriend again complained of a headache most likely caused by the plastic burning smell. once again i called the front desk and was told there were still no rooms available. it wasnt until 11pm that night did i finally get moved to another room in the hotel. other than the plastic burning smell once we got moved it was a nice stay and a nice hotel, although we both said we highly doubt we would return to that hotel again. ...read more

Business Traveler
Javon from Detroit, MI
April 25, 2013
Business Traveler
10.0
The view my hotel room had.
No

Great hotel would defiantly book a room there again

Family Traveling with Young Children
Gale from Arlington, TX
April 25, 2013
Family Traveling with Young Children
10.0
Awesome location and very helpful staff. They even came up with a treat for my grandson when we were passing thru the lobby. Great stay!
Reviews of Holiday Inn Chicago Mart Plaza
(1 - 10 of 135 reviews)
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