Hotel Indigo Dallas Downtown

This hotel should be dropped to a 2 star experience...i felt like I was staying in a Motel 6 disguised as a 3.5 star hotel.

not bad - although the auditor could use a math lesson and the staff tends to be a little bit swipe happy when it comes to pre-authorizations!~

If you want a clean room and terrible customer service, stay at the Hotel Indigo. Our room was spacious and clean but that's the only positive thing I can say about our stay. The front desk staff couldn't answer my questions about the area or shuttle service. The shuttle service was completely disorganized and chaotic. We waited half an hour for the shuttle and when it came, they took a group that had only been waiting about 10 minutes, instead of us. We ended up being late to our show because the shuttle driver and valet gave us a totally inaccurate estimate on how long we would be waiting and then really bad directions when we decided we would drive our own car because we didn't have time to wait for the shuttle to return again. For the VERY HIGH price we were paying I expect the front desk person to give me better information about restaurants than "there are a bunch along this side street" and I definitely expect that the shuttle people wont push a group in front of us that hadn't been waiting nearly as long as we had. The building is obviously pretty old and it was a little out of the way so this hotel really needs to include some other amenities and definitely improve their customer service standards if they want to stay competitive. Yeah just don't stay here. Go somewhere else, you wont regret it. ...read more

This hotel has everything I value. Really clean rooms with soft beds and crisp sheets, bold decorating and interesting room lighting, and a really comfortable lounge/restaurant with big windows where I can see city people walking by. The rooms are small but cozy and ultra clean with wood floors. I very much liked the food in their hotel restaurant "1933" where the shrimp on grits reigns supreme. Even though the valet service and shuttle was a little slow, I felt the staff cared and saw me as a person. The hotel owes Dwight in their restaurant a big "thank you." He was fun and caring, and knew the dinner menu well. I'm really surprised the restaurant wasn't a lot more busy for dinner, the food was really good, so well prepared and flavorful. They need to advertise more clearly that there is a dog park just across the street. It's really relaxing to go there and watch owners and their four legged friends cavort and enjoy city life. They do need to provide foam pillows, as this poor country girl is allergic to feathers. Despite these little quibbles, this is the kind of hotel I wish I could just live in, a la Ed Sullivan. ...read more

This hotel is perfect for a girls getaway, etc. the valet option was great and I made use of it. Never heard a complaint, staff were always attentive. Room service was quick. Not a 5 star restaurant but food that is good at a reasonable price.

Pros:Beautiful decorating, clean room, comfortable bedding, nice view, location, valet service, shuttle...all great.Cons:The rooms are not sound insulated from each other or the hall - AT ALL!!Also, there is NO weather stripping around the doors either to the hall or between rooms. Smoke came into our room and made us ill in the night - I woke up once with it. Allergic to tobacco - that's why I get a non-smoking room!! People were a little more loud as it was New Year's Eve, but several times I thought someone might be coming IN our room throughout the night! Lots of handle and door shaking. I have never had such an experience - even in very low level hotels. Fortunately, my BF is very capable of securing the room just with his presence, but even he was getting a little rattled. There was nothing we could have done but move rooms, and that would have not solved the problem. Next time, I'll pay the extra $300 and stay at the W. Seriously. I was so embarrassed to have picked this place.We did survive, and I had to sleep 4 hours to catch up that afternoon, but the company was wonderful. :) ...read more

Older but elegant downtown hotel. Very comfortable and quiet.

I would definitely stay here again.