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Hotel Rex

Hotel Rex

Hotel Rex Image
3 Star
Hotel Guest Rating: 7.6/10
562 Sutter Street
San Francisco, CA 94102
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Hotel Guest Rating for Hotel Rex in San Francisco

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Based on 67 reviews from guests who stayed at the
Hotel Rex
Overall Quality Score
user rating 7.6.0
7.6
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 8.7.0
8.7
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Hotel Rex

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(3) | Solo Traveler(13) | Traveling as Couple(22) | Family with Young Children(2) | Family with Teens(2) | Senior Traveler(1)
Couple
Steve from Santa Fe, NM
April 23, 2013
Couple
7.0
Location was fairly close to everything. Could catch trolley, bus, or whatever to get around city.
Cost for parking was very high. Cost a total of $95.76 for two days valet parking. Ouch!

The room was smaller and older but was to be expected since it is an older hotel in downtown San Francisco and not a newer chain hotel. In spite of that, was comfortable, had wireless internet, staff was friendly and helpful, nice TV. Couldn't really ask for more. Was able to walk to nearby restaurants, Starbucks, and transportation like trolley, sight-seeing buses, etc. Only complaint was the high cost for parking but I guess it was to be expected for location. If I wanted to avoid the parking would have probably have had to get a place on the outskirts of SF. ...read more

Solo Traveler
Sally from Vail, CO
March 26, 2013
Solo Traveler
8.0
yes-loved the quotes on the halls...the staff was excellent...friendly and kind
Rooms on street side have single pane windows, allowing all noise to come in. There is a bar next door, which had partyers screaming and yelling until 3am. Need sound machines or restrictions to noise on street.

Sorry, no time to write....

Solo Traveler
Verified Hotel Guest from Mamaroneck, NY
March 17, 2013
Solo Traveler
9.0
Very close to downtown (Union Sq.). Walkable from Bart train, good location. Hotel was richly appointed and had nice interior features. Free glass of wine at night is a nice touch.

Enjoyed my stay. Location was good, staff was nice, hotel gives you a free glass of wine each night in the Library Bar. Hotel interior was in a victorian style, very classic in design. Flatscreen TV was good, internet was good. Would stay there again.

Couple
Richard from Encinitas, CA
March 13, 2013
Couple
7.0
staff, location
VERY small room; poor airconditioning
Couple
Kristin from Tigard, OR
January 3, 2013
Couple
8.0
It smelled wonderful in the public spaces and the room.
Couple
Priceline Guest from Chicago, IL
January 1, 2013
Couple
9.0
extremely helpful staff
I was pretty much pleased with everything.

The hotel is in a great location to lots of transportation and the downtown area. The front desk staff is incredibly helpful and very friendly. And the cleaning staff is very quick and attentive as well.

Solo Traveler
Amanda from Santa Cruz, CA
November 13, 2012
Solo Traveler
10.0
I liked the atmospher, the helpful staff, the complimentary wine as well as the music downstairs.
I did not like that when you entered the elevator the light to your floor did not light up.
Couple
Carmen from Salinas, CA
October 22, 2012
Couple
10.0
They accommodated us quickly and efficiently and when we checked out asked us how our stay was.
Nothing.

The staff was very friendly and accommodating. We will definitely go back.

Business Traveler
Martina from Salinas, CA
October 22, 2012
Business Traveler
4.0
This day was a fair hotone. No AC, I was told that there was a fan to use (very noisy) or that I could open the window. Well tried opening the window, first of all no screen and second it could not stay open easily. Ended up using the fan.
Robert from Nashville, TN
October 18, 2012
4.0
The location and decor was great and it was clean.
We were only there one night but at 1:30 we were awakened by a bang and glass shattering. About 10 minutes later we heard police in the hallway. We went back to sleep, but the next morning there was a shattered glass outside the door in the hallway.

The hotel itself was fine but when something so drastic happens, guests safety and comfort are compromised, the hotel should compensate for that. This hotel did not and I was very disappointed by that.

Reviews of Hotel Rex
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