Intercontinental Miami

I'd stay here again

Great location to walk to the Bayside Mall and enjoy some food and live music. Also, you could catch the water taxi and get a ride to a number of cool spots.

This hotel is the best of Miami downtown. The staff all the way down to the maids were very professional and friendly. I have been in many 4 star hotels but this is a 5 star bu far.

Hotel is decent. Location, staff and outside look were very nice. Bath tub and faucet were old.

Rooms were great, nice furniture and clean rooms. The lobby is quite lively and breathtaking.Disappointed we didn't get a room with a better view, but the rooms were definitely nice. Also a little disappointed with the housekeeping staff as they didn't come in and clean the room until much later in the day until we had to specifically request them to come.

very nice and clean hotel....very friendly

The hotel is located in a great location in Downtown Miami. I was here on business and found the rooms to be excellent. I was upgraded to a king bed on a high floor with a view of the bay. The room was clean and spacious. Bathroom was clean. Water pressure in bathroom sink was horrible, shower was okay since there were two shower heads. Bed was very comfortable and the automatic black out shades did their job in letting me sleep in. Dining at the restaurant was a good experience. I come from NYC so I am expecting to get nickel and dimed for everything. I found that breakfast was overpriced. It was a delicious breakfast with huevos rancheros, but still grossly overpriced, but I should expect that from a downtown hotel restaurant. The Starbucks in the lobby was horrible. They don't open until late morning, and the starbucks is filthy. Spilled coffee everywhere, crumbs on the floor and couches. Because the hotel hosts many conventions and meeting there is a steady flow of customers and a long line. 1 cashier was working, the other 2 were "stocking" the backroom. In my opinion, service was lacking. Parking is a money pit. For $36 a night to valet park I expect my car to be ready some minutes after I request it. This however was not the case. Usually took 20-30 minutes to get my car. Either lower your prices, make it self park, or hire more staff. Parking attendants were friendly and professional, but the price and wait to park my car left a bad impression. Overall, I would say this is a 3.5 star hotel. Old building that had great remodeling done a couple of years ago. ...read more