Menger Hotel

Avoid if you can. This hotel is great because of the location and the historic building, but the rooms are very sub-par. It's directly across from the Alamo/Riverwalk making for a fantastic location within walking distance of all the tourist attractions downtown. However, I would not stay here again if given the choice. Our room was small and noisy. Not street noise, but from inside the hotel. We could clearly hear conversations from the hallway and could even hear the elevator operate (and we were a few rooms away from it). This woke my SO up several times. The bathroom was tiny; hard to have 2 people in it at the same time. The shower water temperature continuously fluctuated between hot and cold. Additionally, parking is a hassle with $28/day valet from hotel or $18/day in one of the neighboring lots. If you absolutely must be downtown, try a different hotel. Pros: -Location -Nice bed Cons: -Noisy rooms -Tiny Rooms -Terrible showers -Charge for anything they can ...read more

After complaining we were moved to a newer side of the hotel and it was a little better. For paying xxx which I must say is the most I have every paid, I was very very disapointed!! I normally stay at Comfort Inn's, Motel 6 and America's Best for around
xxx a night and I felt like I was raped on this "deal!!" Oh and let me say this, I called the hotel in an attempt to get directions to the place. My first call, I was transferred two times and given the wrong directions and we ended up clear across town heading out of town. On my 3rd call to the hotel I was giving "close" directions and had to ask two cops. Unfortunately for me, it was Fiesta time and most of the streets to this hotel were closed and twice we ended up back on the freeway going the wrong way for miles many miles before we could turn around, uhhhhhh!!!! This hotel is hidden and for the lay person not familiar with the area, they will have a hard time finding it. Hell the street that the hotel claims is it's address isn't even visible. ...read more

Incredible location! Steeped in history! The public areas: lobby, dining room, poolside patio, are spectactular. Take you back to yesteryear. Only downside is that the room was a little noisey.

I called 3 weeks ago and they are refusing to refund our money. When I call about the issue they have the absolute worst customer service that I have ever experienced. I will never have anything to do with a company that has unscrupulous ethics and are basically thieves when it come to refunding. The reservation was cancelled due to a rescheduling of plans. THIS PLACE IS ZERO ON MY LIST ...read more

Great location. Lots of historical value to this hotel. Beautiful decor. Need to update media apparatuses in guests' rooms. Water did not stay a constant temperature in the shower.

Great location within walking distance of most attractions. Tour bus stops right in front. Next to the Alamo.