Mokara Hotel & Spa San Antonio

Honestly, we were disappointed with this hotel... It was beautiful, on the riverwalk, and the staff was great, but that's where it ended. When we arrived, their system was down so we couldn't check in...for over an hour! They sent us for drinks at their restaurant on the river, but it seemed like it was taking forever. While we were waiting we had a man approach us at our table, trying to bum money from us.. he was pestering us for several minutes when my husband finally asked an employee to tell him to leave. There is no microwave in room, the only refrigerator is a mini that is locked because it is full of drinks they want to sell you! There is nowhere to put YOUR drinks away, only your own cooler, and then you will have to call the front desk and have someone bring ice to your room. There are snacks in your room that they are trying to sell you as well. The only thing you get free is the in room internet. Later that evening we went to the pool. While there were plenty of towels just inside the door, the outside pool area had not been cleaned. There were plates, glasses, etc left on the tables. We had to move some to put our things down. We were in the whirlpool, chatting with three female guests, when two men wearing nothing but a towel showed up and one sat on the edge of the pool across from the women, not realizing (or caring) that he was exposing himself until one lady asked him to cover himself! When two women wearing robes showed up,it wasn't long before we all left. This hotel needs to have someone stay in the pool area or make regular rounds to clean up and make sure there is no inappropriate or offensive behavior taking place. ...read more

Staff was very kind, very personable. Concierge was not totally knowledgeable, but she was pleasant. Overall, a very nice experience.

its a great location and just a beautiful hotel and spa..food was great also..Loved it!!!

Fabulous experience.

Very nice hotel, unique, they even gave us a room with a view of the River Walk area firework show for July 4th evening. Special hotel.

We found the Mokara to be very pleasing in every way. The Ostra was excellent to eat at as well. The concierge was very helpful. All of the little extras made our stay over the top special.

The Mokara is by far one of the best hotels we have stayed at in our travels. The staff was amazing and helpful every step of the way. They strive to make sure your stay is perfect. I'm fairly certain the hotel was full while we were there, but it was so quiet and peaceful.

If you are looking for a great getaway as a couple the Hotel Mokara is an excellent choice! Great location on the river walk. The Hotel has a wonderful restaurant and is short stroll to many others. Very quiet and the staff couldn't be more attentive. This is our third stay in the last 12 months and will not be our last!

Highly recommend. Great amenities and service with excellent discounts. We were able to stay 3 nights for the price of 2.