Pointe Hilton Squaw Peak Resort

I wanted a room with a king bed, they gave me one with two queen beds. The master room tv controller didn't work. There was a hole on the was. I was charged a "resort fee" which I was not told about till I checked out. I was given a room that was already occupied. The staff didn't seem to care. The only good thing was the restaurant, hole in the wall, the staff there was ALOT better than hotel staff. ...read more

The Northpoint area is really taking on a run down appearance. They seem to keep the southbound building maintained much better. Grounds are starting to look run down compared to four years ago when we were there. The pool area's are nice. Would not pay full price to stay at this hotel.

The room had several problems. The shower did not work, had to call maitenance. Upon arrival one of the light bulbs in the bathroom was out.

Was a 7 out of 10

Very convenient location off of the 51. Central location and a great place to stay if you are visiting the city and may want to travel North, South, East and West. The pools are quite lovely and clean. My only comment regarding the pool area would be the lounge chairs...they're kinda cheap for the price you pay. Although the ones in the courtyard pools are quite plush but HOT (dark fabric, metal and the sun do not mix). The amenities are decent. Rico's is a pretty good restaurant. I haven't been to "Hole in the Wall" so I am unable to review. The "Slim Pickin's Cafe" is just that...Slim Pickin's. Which makes for a boring lunch/snack time if you've been there before. Although...the bartenders make the drinks STRONG...which is GOOD! I HIGHLY recommend the Mai Tai! It's more like a rum punch...but with a kick...AWESOME! Don't have too many...you'll drop 'em in the lazy river like I did ;) Overall, it's a great place and reasonably priced! ...read more

Priceline showed that the $18 resort fee was covered when we booked. Upon checkout, we were charged $18/ day by the hotel and when I asked the front desk about this I was told that it wasn't included. This issue needs to be clarified. If the resort fee is not included, then why was it listed as part of was covered by booking with Priceline?

the hole in the wall restaurant located by the pool area was great for breakfast and lunch, friendly service and the food was excellent.aunt chiladas is a mexican restaurant located a short walk from the hotel and was very good,relaxed atmosphere great food and friendly staff.we walked in and then out of ricos restaurant,not very friendly and it looked like a dive it was not at all the way i remembered it. ...read more

If you do have to pay the resort fee, ask whether all amenities are working. The Jacuzzi was not, nor was the "100 foot water slide" (100 feet long, not 100 feet high) Jets in the spas in the pools were not working either.