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Renaissance Los Angeles Airport Hotel

Renaissance Los Angeles Airport Hotel

Renaissance Los Angeles Airport Hotel Image
4 Star
Hotel Guest Rating: 8.3/10
9620 Airport Blvd
Los Angeles, CA 90045
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Hotel Guest Rating for Renaissance Los Angeles Airport Hotel in Los Angeles

# 4 of 174 hotels in Los Angeles
Based on 207 reviews from guests who stayed at the
Renaissance Los Angeles Airport Hotel
Overall Quality Score
user rating 8.3.0
8.3
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.5.0
8.5
Hotel Dining
user rating 8.3.0
8.3
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Hotel Guest Reviews of the Renaissance Los Angeles Airport Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(12) | Solo Traveler(18) | Traveling as Couple(44) | Family with Young Children(16) | Family with Teens(7) | Senior Traveler(4) | Group Traveler(3)
Couple
Mary from Burlington, Canada
June 14, 2013
Couple
1.0
It was very loud and did not have a good night sleep

The hotel was not in a very good location. Did not realize it was so far out of the way.

Alfred from Los Angeles, CA
June 11, 2013
5.0
The room was not clean, crumbs and hair in drawers as well as the bathroom.
Family Traveling with Teens
Holly from Fontana, CA
June 10, 2013
Family Traveling with Teens
5.0
The ambiance and location
The lack of staff and the lack of knowledge of the staff

My husband, my daughter and myself checked in on a Friday night in order to be close to LAX for a very early flight on Saturday. Since we were traveling with our daughter, they offered a rollaway bed since they did not have any rooms left with two beds even though I had reserved a room with two beds. We had to call 3 times and finally received the bed about 3 hours after check in. Needless to say we didn't get to bed as early as needed in order to be well enough rested for our early flight. Additionally, there was only one bath towel and one washcloth in our room. We asked for more towels Friday evening (twice) and they never came. We finally gave up about midnight and went to bed. We called again on Saturday morning about 5:00am and they brought them up fairly quickly... but it still put us behind schedule. When we called or stopped by the front desk with various questions, we were given incorrect answers such as details regarding where to park for the included "park and fly" feature we purchased with our room. We were also given odd information when we asked where to get coffee. It seemed like no department knew what the other departments did. Good news is that the hotel served it's main purpose and we made our flight. The shuttle service and park and fly features were great. The room was comfortable, but the bottom line is that the hotel is terribly understaffed and the staff that was available does not have accurate information to provide to their guests. ...read more

Family Traveling with Young Children
Katherine from Camarillo, CA
June 8, 2013
Family Traveling with Young Children
9.0
Location
Staff was friendly but requests were not completed in a timely manner. Had to follow up on requests.
Solo Traveler
Jeffrey from Van Nuys, CA
June 4, 2013
Solo Traveler
8.0
Nicely appointed room; easy to get situated in a floor of my choosing.
Coffee service wasn't refreshed.
Business Traveler
Verified Hotel Guest from Pleasanton, CA
May 30, 2013
Business Traveler
7.0
The experience was good but was disappointed with the nickel-diming customers for Internet usage. I understand parking, which is premium, near the airport.
The way customers have to shell out for Internet in our rooms.
Group Traveler
Verified Hotel Guest from Santa Fe, NM
May 29, 2013
Group Traveler
10.0
We had a very nice experience. It was very clean and comfortable. The staff was friendly and helpful. The food was great. Not one thing to complain about. I would highly recommend staying there. Even with the parking fee, it is a great value - worth it!
NO.
Couple
Verified Hotel Guest from Hanford, CA
May 28, 2013
Couple
1.0
$30 for overnight parking
Solo Traveler
Robery from Soledad, CA
May 27, 2013
Solo Traveler
10.0
Easy going staff. No problems.
All was well.

Literally a block from LAX.

Solo Traveler
Robert from Watertown, MA
May 22, 2013
Solo Traveler
10.0
Beautiful rooms, seriously cool elevators, conveniently located right next to LAX.
Did not like that I had to pay extra for parking and internet access.

It really was a great place, although the extra charge for parking and internet was a little excessive.

Reviews of Renaissance Los Angeles Airport Hotel
(1 - 10 of 110 reviews)
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