Sheraton Roma Hotel & Conference Centre

The hotel was great, good food, but was far from downtown. They provided a bus every 1 1/2 hours for a fee going to town and the airport. They were good about booking tours for you.

I thought the location would be closer to the city center, but it wasn't too much of a problem as it was about 6 blocks from a subway stop. They did give us a better room after the first night. No free wifi. Breakfast was NOT included. On checkout morning there was a bill left under the door for an additional 500 Euros - which we had NOT incurred. The bill was thrown out when I contested the charges. I would rate the hotel 3 stars, not 4 stars as advertised. ...read more

i wouldnt recommend this hotel because of bad customer service in front desk anyone. rooms are nice and food, bar staff is good.

to far from center of rome even though they supply shuttel ,

Greato.

The star rating on this property should be 3.

great hotel. We upgraded to club room. Its was nice. Free breakfast ans free wifi

The service was not acceptable. First, put me and my wife in a room with double beds. Told they would try to find me a room the next day with a queen or king bed. The free internet never worked. They tried to charge me 25 Euro per person for breakfast that was suppose to be included. The charge was removed but they indicated that they would not provide breakfast for free as "No Priceline Customers get free Breakfast.". There is no free shuttel to the Airport, but they charged me 7 euro per person, which was not unreasonable. The hotel is in the middle of nowhere and the hotel shuttle is 3 euro but the bus is 1 euro and stops in front of the hotel. Nothing within walking distance of the hotel. Room was nice but paint and plaster falling from the ceiling in the bathroom. Went to check out and the hotel billed me a second time for a reservation that was pre paid. They corrected the bill immediately, but they should not have charged me in the first place. Everything about this stay was a pain and I always felt like I had to be on guard or they would cheat me out of money. Then they signed me up for their reward program without my permission. I will never stay at a Sheraton again. ...read more

Very comfortable beds and clean rooms. The location is far from the center (hotel provides a shuttle - 3 EUR). Service needs improvements (some very nice receptionists - especially ladies they deserves a huge promotion!); the guys give you attitude as if you were bothering them with any of your questions).