Hotels in Chicago

Sofitel Chicago Water Tower

Sofitel Chicago Water Tower

Sofitel Chicago Water Tower Image
4 and 1/2 Star
Hotel Guest Rating: 9.4/10
20 East Chestnut Street
Chicago, IL 60611
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Hotel Guest Rating for Sofitel Chicago Water Tower in Chicago

# 2 of 137 hotels in Chicago
Based on 99 reviews from guests who stayed at the
Sofitel Chicago Water Tower
Overall Quality Score
user rating 9.4.0
9.4
Hotel Cleanliness
user rating 9.6.0
9.6
Hotel Staff
user rating 9.5.0
9.5
Location of Hotel
user rating 9.6.0
9.6
Hotel Dining
user rating 9.0.0
9.0
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Hotel Guest Reviews of the Sofitel Chicago Water Tower

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Jennifer from Urbandale, IA
June 2, 2013
Couple
10.0
Fantastic location and staff. The bar was top of the line.
None.

The staff was very friendly. The room was spacious and the bed was very comfortable. The bathroom was huge- a tub and shower was provided. Housekeeping was fast and neat. The location was perfect- near Pizza Uno and Trader Joes. Also very close to Michigan Avenue. We were able to walk to the Navy Pier and Art Institute as well as the Shedd Aquarium and Adler Planetarium.

Family Traveling with Young Children
Kelly from Windsor, Canada
June 1, 2013
Family Traveling with Young Children
8.0
It was so clean!! The bathroom was beautiful!
The room was a little small you could barely open the closet it was so close to the bed.

I would stay again. However I don't like how on Priceline you can specify # of ppl when doing the Negotiator!! I had to request 2 dbl beds through the hotel as we had our 2 children traveling with us. Then there was an additional $40/night charge for 2 dbl beds. Also I loved that it was pet friendly! Next time I will definitely bring my dog.

Couple
Jennifer from Saint Louis, MO
June 1, 2013
Couple
10.0
The service was exceptional. The turn-down service was a fantastic touch, and they even gave us a complimentary personal driver when we checked out. We got a great deal on price, but we received 5-star treatment.

We were on the 22nd floor, and we had a fabulous view of the Hancock tower. Our junior suite was a little small, but there was plenty of room for the necessities. The maid service AND turn-down service were exceptional. The concierge was particularly helpful. In fact, every single person on staff was pleasant, and you can absolutely tell that guests are their #1 priority. When we checked out, we were given a complimentary car service to our destination. For the price, you can NOT beat this hotel. Perfect location, excellent price, and exceptional service. ...read more

Family Traveling with Young Children
Nancy from Summerville, SC
May 30, 2013
Family Traveling with Young Children
10.0
Beautiful bathroom, great staff (they delivered cookies, coloring books and a travel journal for my daughter!) and the restaurant was great. We ate breakfast there every day without regret and even had dinner one night. All around great stay.
Family Traveling with Young Children
Verified Hotel Guest from Pittsford, NY
May 29, 2013
Family Traveling with Young Children
10.0
one of the pillow cases had a hole. didn't tell the hotel.
Family Traveling with Young Children
Paulina from Pella, IA
May 29, 2013
Family Traveling with Young Children
9.0
The hotel staff was very friendly and helpful at all times. The location was perfect for walking to all the places we were planning on visiting.
Business Traveler
Udo from Chicago, IL
May 28, 2013
Business Traveler
9.0
Free internet. Complimentary coffee, croissant and fruits in the morning. Staff very helpful.
no; everything is great!

Location is great, staff is friendly and the hotel is excellent. I enjoyed my stay very much.

Couple
Mark from Chesterton, IN
May 27, 2013
Couple
10.0
Nice room. Great Breakfast!! Very Attentive Staff.
NO

A little more expensive than a four star but a lot cheaper than a five star. With that said it is much nicer than a four star!!! Well worth the Money!!!!

Family Traveling with Young Children
Verified Hotel Guest from Racine, WI
May 14, 2013
Family Traveling with Young Children
8.0
Great staff. I thought the rooms were average but the bed was extremely comfortable. Best part about the stay. Current pay movies on TV were very high. $19.00 for a newer release.
Solo Traveler
Nancy from Bath, MI
May 14, 2013
Solo Traveler
10.0
Courteous staff and all my questions answered.
Smaller than I expected.

Location was ideal and the staff was excellent.

Reviews of Sofitel Chicago Water Tower
(1 - 10 of 49 reviews)
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