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Springhill Suites Naples

Springhill Suites Naples

Springhill Suites Naples Image
3 Star
Hotel Guest Rating: 9.0/10
3798 White Lake Blvd
Naples, FL 34117
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Hotel Guest Rating for Springhill Suites Naples in Naples

# 3 of 49 hotels in Naples
Based on 107 reviews from guests who stayed at the
Springhill Suites Naples
Overall Quality Score
user rating 9.0.0
9.0
Hotel Cleanliness
user rating 9.3.0
9.3
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 7.8.0
7.8
Hotel Dining
user rating 8.2.0
8.2
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Hotel Guest Reviews of the Springhill Suites Naples

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(15) | Solo Traveler(6) | Traveling as Couple(25) | Family with Young Children(5) | Family with Teens(1) | Senior Traveler(7) | Group Traveler(2)
Business Traveler
Cory from Wesley Chapel, FL
May 17, 2013
Business Traveler
9.0
The Room was great and the staff was definately helpful. I arrived at the location and the Hotel couldn't find my reservation. I was very embarrassing for me and I was going to leave. After about 45mins I was able to get a representative on the phone t
The Breakfast Buffet needs more attention. The hot food was gone by 8am and a lot of guest complained about not being able to have a hot breakfast which was promised to them.

The Hotel and front desk were great. More only issue during my stay in Naples was that my reservation wasn't able to be found at check-in. It was extremely embarrsing because nothing has ever happen like that to me personally. This made me very leary of ever using priceline again. I had to wait over 45 minutes just for them to decided to get me a room even though I had paperwork from Priceline with a booking number. The Hotel didn't acknowledge the reservation and told me that I had to contact priceline for them to find a Marriot Reservation ID. After waiting on prompts on the telephone. I finally got a chance to speak to a representative who wasn't really showing any empathy for my issue. To me it sounded like it was just apart of the everyday deal with Priceline. Then I was told by Marriot that they issue was due to error by priceline, but priceline pointed the finger at Marriotts reservations systems/policies. I'm not sure who's the blame but I travel alot with my company and I was shocked about how I was treated. The front desk was great and she was just doing her job. It's the behind the scenes people who need to get it together. I'm not sure I will ever travel with my family using priceline because no one seems to care. ...read more

Couple
Verified Hotel Guest from Newberry, FL
April 30, 2013
Couple
9.0
The rooms are comfortable and clean. The staff is friendly and try hard to please. We would definitly come back.
Couple
James from Winter Springs, FL
March 25, 2013
Couple
9.0
The front desk staff could use some tips in phone ettiquette.
Couple
David from Lansing, MI
February 23, 2013
Couple
10.0
The rooms were very clean with comfortable beds. They had a very nice breakfast bar also.
There was very little pool furniture with only four loungers to sun bathe on. Most people were putting two chairs together to use so that made for even fewer seating options. Also there were so sanitizing wipes in the small workout room.
Family Traveling with Young Children
Wei from Toronto, Canada
December 31, 2012
Family Traveling with Young Children
9.0
Comfy and spacious room, decent breakfast.
Nothing.

We stayed at this hotel for one night on the way from Fort Myers to Miami. It meets our expectation.Comfy and spacious room, decent breakfast and friendly staffs.

Business Traveler
Julius from Montreal, Canada
December 14, 2012
Business Traveler
9.0
Clean, friendly, comfortable.
The working desk is hidden from the outside window, and the window is not very large, so for daylight lighting, it's not ideal...
Business Traveler
Pam from Otto, NC
December 11, 2012
Business Traveler
9.0
The front desk gent at checkin was totlly awesome! VERY helpful, efficient, informative. The front desk Lady (Carole) at check out again, excellentl
It was all good

VERY nice place to stay! Hotel staff are the best!

Couple
Bill from Monument, CO
December 10, 2012
Couple
9.0
A somewhat larger than standard, comfortable room; very accommodating, customer-oriented staff;
Slightly difficlut to get to.

The hotel should more accurately be rated as a 2.5*, but it's a very nice one; most glaring shortfall is it has no restaurant.

Couple
Beth from Kent, OH
November 18, 2012
Couple
10.0
Really clean. Great breakfast. Good location. Good value.
Enjoyed everything.

Cleanest hotel, up to date, quite.

Solo Traveler
Glenda from Fenton, MI
November 16, 2012
Solo Traveler
9.0
room was spacious and the staff very freindly

it served my purpose perfectly

Reviews of Springhill Suites Naples
(1 - 10 of 62 reviews)
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