Springhill Suites Philadelphia Valley Forge/King Of Prussia

We had a major problem at this hotel. Early in the morning the water main broke and they never alerted us, we only found out when we attempted to take a shower and the water was barely dripping out. It took a while to reach someone at the front desk, who informed us of what had happened and that we'd need to drive to a different hotel to shower. While we were getting dressed, the fire alarm went off and we were evacuated from the building. The manager frightened my daughter by yelling we needed to evacuate because the building could blow up (which turned out not to be true.) Once outside, it got worse. There were several people outside in towels, freezing cold, with no one to help them. While there was a large group of guests gathered in the front of the building, there were NO hotel staff there to answer our questions or assist in other ways. We tracked someone down, who gave us directions to the "sister" hotel where we could shower. The directions they gave us were actually wrong, so we (and other guests) drove around for a while looking for the hotel. Once we got there the only rooms available for us to use were smoking rooms on a smoking floor. Simply horrible - it wreaked. We showered and finally got out of the hotel, but not before missing a key meeting with the financial aid department of the university where my daughter wants to attend. NEVER stay at this hotel. Incredibly inept manager and staff. ...read more

It was a nice location, out of the way of the main highways but still close to mall, casino,and highways.

King of Prussia mall and local restaurants are in the area.

I stayed at this hotel while shopping at the King of Prussia mall. It was approximately 4 miles away but it was easy to find and well worth the drive. I would definitely stay at this hotel again!

pleasant hotel experience. i have never stayed at a springhill suites before but will certainly consider/look for one on my next trip. was like having your own apartment.

The Springhill Suites was a great hotel stay at a reasonable cost, it was perfect for my boyfriend and I, we didn't enjoy the breakfast very much.

Great location. Very nice rooms, very clean. Staff were very helpful and service was prompt. Elevator is way to slow though for a new hotel.

The only thing i would change about it is to have it more easy to find.

The only thing i would change about it is to have it more easy to find.