The Roger Smith Hotel

Staff went above and beyond for our trip. They upgraded us to a suite and it was the best part of our 2 day trip to New York City. We went with kids and friends and did the typical sightseeing trip and the hotel was our highlight. Staff helped us with dinner places that fit our budget and great with things to do with the kids.

Needs a renovation badly.

Clean, spacious rooms, very tasteful and classic decoration. Perfect for all kinds of travelers. The staff at the front desk is really helpful and very nice. I really recommend staying in this hotel.

I recently stayed at the Roger Smith with a small group of friends for 5 days. The first impression was adequate (clean room, good location, friendly staff) however; on the third day of our stay, the power went out in our room and after waiting on maintenance for almost an hour, they finally showed up, looked around for a few minutes and then disappeared with no explanation. He was aware that we were all getting ready for a day of sightseeing (almost all of us with wet hair, etc). After 1 1/2 hr (& many phone calls) we finally talked the front desk into letting us finish getting ready in another room so we wouldn't have to go out in the 20 degree weather w/ wet hair.... We asked them to call us if the power would not be fixed before 5:00 so that we would have time to pack up and move to another room without missing our dinner reservations (that we'd had for weeks). At 6:00 we return to the hotel (not receiving a phone call) to find a pitch black room. The front desk was unapologetic and after another 1/2hr finally found another room for us... even though there are multiple open rooms on our floor, we had to pack up in the dark and move to a completely different floor... No help or compensation was offered or acknowledged. Although this was somewhat of a rare circumstance, the way we were treated w/out regard was rather unappealing and we won't be returning to this hotel in the future.
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