Hotels in Miami

The James Royal Palm

The James Royal Palm

The James Royal Palm Image
4 and 1/2 Star
Hotel Guest Rating: 8.7/10
1545 Collins Avenue
Miami Beach, FL 33139

Hotel Guest Rating for The James Royal Palm in Miami

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Based on 41 reviews from guests who stayed at the
The James Royal Palm
Overall Quality Score
user rating 8.7.0
8.7
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 9.2.0
9.2
Location of Hotel
user rating 9.6.0
9.6
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Hotel Guest Reviews of the The James Royal Palm

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Mark from Orlando, FL
June 11, 2013
Couple
1.0
Location
They charged me $900 Incidental fee to my credit card - even though I booked through Priceline. Retarded!

Location was great - nice pool, but I had an issue with the charges for incidentals of $900 they held. It was ridiculous and they didn't help me resolve it. Didn't have access to my funds for something I booked on priceline was very disturbing.

Group Traveler
Houssam from Talihina, OK
June 8, 2013
Group Traveler
10.0
Location, amenities , staff
I booked an ocean view room and when I went there they told me there is partial and there is full view room, and there is nothing mentioned on their website about that , and I did pay extra money for the ocean view

I booked an ocean view room and when I went there they told me there is partial and there is full view room, and there is nothing mentioned on their website about that , and I did pay extra money for the ocean view, the staff were nice about this and they did give me a suit instead . If they clarify that on their website will be great.

Couple
Prashant from New York, NY
May 21, 2013
Couple
9.0

Terrific hotel - terrific location. Great beach service. Very happy to have stayed here. Keep it up, James. Don't let us down in the future!

Couple
Richard from La Grange, IL
May 15, 2013
Couple
9.0
Staff, Location, Amenities
It was a little loud in the hallways. The shower door had about a one inch gap so water got out. The bathroom door did not close all the way. It took three different sets of keys to work our door and three separate trips to the front desk.

While I dont think this is a 4.5 star hotel, its really close. The staff was super friendly and attentive, the pools were nice and clean. The rooms were nice although the shower and bathroom doors didnt close/seal properly. The bed could have used better pillows. The hotel advertised free Bike use, but it wasnt as simple as that, you had to rent bikes on your own and get reimbursed. ...read more

Group Traveler
Hyacinth from Camp Srings, MD
May 14, 2013
Group Traveler
8.0
The wonderful staff.
The additional fees that were not disclosed by priceline made the hotel more costly than the hotel that I would usually stay at. It was miss leading to think that my hotel stay was covered and when i checked in we had to come up with additional monies.

Book directly with the hotel and not a 3rd party because you will end up paying more.

Family Traveling with Teens
Gaurav from New York, NY
April 25, 2013
Family Traveling with Teens
10.0
location, rooms, very friendly staff, very helpful staff. resolves issues quickly.
no breakfast included in the package.

I would highly recommend this hotel to anyonw who wishes to have an awesome time at Miami Beach. Awesome location, awesome rooms. Excellent, friendly and helpful staff. I would love to come this hotel again.

Couple
Brett from Houston, TX
April 19, 2013
Couple
9.0
Great location on Miami Beach, great outdoor / pool area. Higher up floors have a great view.
Valet was expensive and there were more charges and fees than anticipated.

Our stay at this hotel cost more than we expected.

Couple
Anne Caroline from Decatur, GA
April 17, 2013
Couple
8.0
It's noisy if you are on the front, street facing wing. Their Libby nightclub is really loud in the middle of the night, beware!
Business Traveler
Kellie from Ft Worth, TX
April 10, 2013
Business Traveler
9.0
Very friendly and helpful staff
Smaller pool than preferred

Very nice, clean, and great staff. Fantastic view of beach and ocean from balcony.

Group Traveler
Amy from Rochester, MN
April 9, 2013
Group Traveler
10.0
The staff were excellent, from the bell boys to the beach staff. All the staff that I interacted with were friendly and very helpful. The room was a king corner suite that was large & absolutely beautiful.
Everything was great but the main pool was shut down at 3:00 on Saturday for a wedding but they have a smaller upper pool and the beach so it wasn't a big deal.

Received an excellent rate on this hotel through priceline and couldn't have been happier about the stay. This hotel was beautifully renovated in Nov 2012 and they did an excellent job. If you want great service, a clean hotel with great amenities, stay here!

Reviews of The James Royal Palm
(1 - 10 of 35 reviews)
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