The Westin Riverwalk San Antonio

The Westin meets all the expectations of a four star hotel. Location was great: I wasn't sure what to expect since we normally stay at La Mansion, which is more "in the mix." But there is still river walk access and very close to many attractions. We were within walking distance of the market, unlike other hotels we have stayed at in the past.

I would recommend this hotel over many of the others on the Riverwalk. Excellent service, location and all around experience.

This hotel is not on the main part of the Riverwalk but is very close and you don't get the large crowds right outside the door, which is a plus. It is also very close to La Valita and within a short walk to the King William District or Market Square.

The woman who was checking us in noticed that it was my daughter's birthday and asked if she could send something up. A few hours later, a beautiful tray with fruit a chocolate cake and Haagen Dazs ice cream came. About two minutes after that was dropped off the phone range. It was the young man who had dropped off the dessert asking if we needed more sivlerware because he had brought enough for two people and noticed that we had three. Such thoughtful and excellent service. Our room was emmaculate, the hotel was quiet, the view was wonderful. I would stay here again anytime. ...read more

The hotel is beautiful and the riverwalk is right next to it. It's also close to the Alamo and the Hemisfair but you have to be at street level to appreciate just how close. It is a pretty far walk to the clubs but the restaurants are very close. The bar is open late and although we didn't go to the restaurant in the hotel, you can get just about anything to eat any time of the day. The towels were warm and fluffy and the bath has a rain shower with a curved curtain rod. The closet light comes on when you open the door. There are 2 stands to hold the suitcases and a robe in case you need one. There was complimentary water, coffee, and tea. There were also a lot of snacks and alcohol and mixers for purchase. You can get internet access and movies for $4.99. I suggest that you do your own parking though because valet parking is $22 to $35 a night. But you do get in and out privileges. The market is about 8 blocks away so if you want to go to those shops, take the bus. All in all, we had a marvelous time. ...read more

Hotel is beautiful but the service was not so great. With all of the confusion we were granted a $50 food and beverage charge. Upon receiving the bill for food I noticed the $48.00 food charge (even though we were granted the food/beverage credit). They had to call the supervisor who granted the credit (whom by the way was not on shift that morning) for permission to take the money off of our bill. I was not expecting a 4 star hotel to have so much disorganization and for that reason I more than like will never stay here again. The disappointment, lying and choas is not worth going through again. ...read more

The rooms were nice and clean, also the location and amenities that were offered at the hotel exceeded my expectations.