The Westin Riverwalk San Antonio

The woman who was checking us in noticed that it was my daughter's birthday and asked if she could send something up. A few hours later, a beautiful tray with fruit a chocolate cake and Haagen Dazs ice cream came. About two minutes after that was dropped off the phone range. It was the young man who had dropped off the dessert asking if we needed more sivlerware because he had brought enough for two people and noticed that we had three. Such thoughtful and excellent service. Our room was emmaculate, the hotel was quiet, the view was wonderful. I would stay here again anytime. ...read more

Hotel is beautiful but the service was not so great. With all of the confusion we were granted a $50 food and beverage charge. Upon receiving the bill for food I noticed the $48.00 food charge (even though we were granted the food/beverage credit). They had to call the supervisor who granted the credit (whom by the way was not on shift that morning) for permission to take the money off of our bill. I was not expecting a 4 star hotel to have so much disorganization and for that reason I more than like will never stay here again. The disappointment, lying and choas is not worth going through again. ...read more

We arrived at 3:00 p.m. checkin time and are room was not ready. I waited an hour and they told me my room was ready. I arrive at the room and it had not been cleaned. I went back to the front desk and the staff apologized and left to go check on the matter. She advised us that she would credit our account for $75.00 for dinner at their restaurant. We were credited for our full dinner and a drink which was more than the $75.00. The front desk staff was very nice. I noticed other people who were checking in at 4:30 p.m. also did not have their room ready. Trash needed to be emptied out on balcony where people wait. Empty tray of chocolate wrappers in front of checkin desk. They have plenty of bellhops and valets, but they must need more maids. ...read more

The staff was helpful and they had a parking garge across the street with reasonable parking cost compared to the hotel. The bloody sheet was nasty and disgusting

You can't go wrong with this hotel! Great location!

Beautiful hotel. Great price through Price Line. Most of the staff very helpful and outgoing. Disappointed in the breakfast food at the in house restaurant. Over priced. Location was great for our event at the Alamoe Dome.

It was in a great location, and can't say enough about the staff they were great.