Tourist House Duomo

When we came to check-in, the staff was nowhere to be seen. They had not ever contacted us about check-in time. It took an hour and a half of long-distance cell phone calls to get in touch with the check-in - who then lied saying they had e-mailed us two weeks prior - when we hadn't even booked the hotel yet at that point. When they finally did show up, they charged us for the late check-in - which was their fault to begin with - and refused us entry to the room for the night without the check-in fee - when they had already charged our card for the entirety of the stay a week prior, making it so that we did not have the money to stay elsewhere - or to refuse payment to them. We spoke with the owner over the phone that night and asked when we could speak with her in person to discuss what had happened. Two times she did not show up when she was supposed to meet us; she assumed that we would not notice that the person manning the front desk was not her, but the cleaning lady. ...read more