A Victory Inn & Suites Ann Arbor

I was giving a room next to an un-lockable rear door on the ground floor to the hotel. Locking device was removed and no substitute installed in it's place. No surveillance cameras in place to monitor who came into the rear entrance and who left through that entrance as well.

It should have been cheaper.

Shabby, run down, dirty hallways. Towels scratchy and small. Hot water faucet broken, desk staff ignored complaint. Continental breakfast frozen muffins and cheerios.

This was the dirtiest place I have ever stayed!

Every room was dirty, human urine in stairway, cat urine smell in hallways, pool closed by health dept., no maid service for 3 days (in either room) security locks on doors broken, ice machines didn't work, had to go to front desk for towels, garbage bags, coffee. We have a list of 57 things, way to much to go into here.

When we arrived they didn't have a non-smoking room as we requested. We checked out the rooms to see how bad the smell was and it has horrible you could still smell the cigarettes. Then we got another room it was a little better so we kept it. Later that night we were going to take a shower and there was no water coming out. We went to complain. The receptionist working that night told us there was nothing he could do until the next day. What he did do got us mad he gave us a key to an empty room so we can take a shower. The room wasn't a double so we couldn't move to that room. We just took a shower in that room. It was a horrible experience we will never return to Ann Arbor University Hotel and Suites. read more

Hotel is being renovated - it hopefully will be nicer when completed.