Ala Moana Hotel

The ala moana hotel has a parking area, but as guest you have to pay 15 dollars a day. Thats too much I think. It must be free.

This was one of the most pleasurable trips that we have taken to Hawaii. We visit Maui or Honolulu on an average of 4 times a year. This was one of the most enjoyable visits because we usually stay in a condi or at a hotel on Waikiki. This time we chose to stay near the Ala Moana Shopping Maul because we normally spend more time near this location and it turned out beautifully. Hope we can stay there again in the near future. read more

Beautiful hotel and close to shopping mall with walking distance to the beach. I even left my phone charger in the room called and they had it for me to pick up. Very friendly and professional.

I
sent my parents to this trip since they wanted to celebrate their 10 year aniversiry and they loved it.

I was very impressed with the hotel, we got it for a very reasonable price, and we had other family members in town at other hotels and they came over, and they paid more for their hotel, and ours was nicer. They were impressed. We had a very nice stay

For the room itself, this hotel was a great. However, all the supporting services at the hotel were lacking. the location made it difficult to get to Waikiki, which could have been okay since the bus goes right by the hotel, but the hotel did not have a concierge. Instead, it had an "Expedia area expert" who did not know anything at all, including the bus schedules of the buses going right by the hotel - she actually told us that there were no reliable schedules for the bus, but when we waited at the bus stop and got on a bus, there the schedules were, right at the front of the bus. Basically, the supporting services of the hotel were lacking. The lack of a concierge made it difficult not just to get around, but also to find restaurants to eat at, tours to take, etc. the check-in desk was sub-par. There was no room service, which I thought was pretty standard for a three-star hotel, and the cafe was only open for breakfast until 10 am, which meant there was no option for food at the hotel from 10 am until the restaurant upstairs opened for dinner. Overall, the room we stayed in felt like a 3-star room, but the lack of supporting services left you on your own to find your way during your vacation, something you'd only expect at a 2-star or below hotel - at a 3-star hotel, you expect there to be people available to help you make your vacation a success. read more

I thought the hotel was very nice and would stay there again. The Waikiki tower is the nicer of the two and would recommend an Ocean View Room which would give a better view.

Hotel was nice. Staff was helpful. Room was clean and bright.

I rate this hotel an upscale 3 star. The lobby, bar and adjacent small are a plus. But the underground parking is tight and for it to be a 4 start it needs to have a spa. The restaurants are nice but a bit overpriced for the hotel.