Best Western Charleston Plaza Hotel

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Best Western Charleston Plaza Hotel

Best Western Charleston Plaza Hotel Image
2 Star
1010 Washington Street East
Charleston, WV 25301
Best Western Charleston Plaza Hotel Amenities
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  • 24 Hour Front Desk
  • AM/FM Alarm Clock
  • Business Center
  • Coffee Maker in Room
  • Elevators
  • Fitness Center or Spa
  • Free Local Telephone Calls
  • Free Parking
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Pets Allowed
  • Pool
  • Television with Cable
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photos | amenities | 8 guest reviews | map this hotel
Guest Rating:
user rating 6.0
6.5
Description of Best Western Charleston Plaza Hotel
The Best Western Charleston Plaza Hotel is a newly renovated hotel offering the best available rates in downtown Charleston. Our hotel offers a complimentary deluxe hot continental breakfast, a seasonal outdoor pool, fitness room, meeting room and business center. All guest rooms include free HBO, high-speed Internet, mini fridge, coffee maker and much more. read more
from $79
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Charleston Hotels
Priceline Guest Score Card
Based on 11 reviews from guests who stayed at the Best Western Charleston Plaza Hotel
Overall Quality Score
user rating 6.5.0
6.5
Hotel Cleanliness
user rating 6.8.0
6.8
Hotel Staff
user rating 6.5.0
6.5
Location of Hotel
user rating 6.8.0
6.8
Hotel Dining
user rating 6.5.0
6.5
Check Rates and Availability at the Best Western Charleston Plaza Hotel

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Hotel Guest Reviews of the Best Western Charleston Plaza Hotel
Our hotel ratings and reviews are from real hotel guests.Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.

Sort by: All Travelers | Business Traveler | Solo Traveler | Traveling as Couple | Family with Young Children | Group Traveler
Couple
Ramona from Festus,MO
August 28, 2009
Couple
10.0
It was clean, convient, quite and close to the interstate.
I was billed for the room twice on my credit card.

It was fine as an overnight stay.

Sharon
October 3, 2006
1.0
Canceled.
Canceled.

I had to cancel and wasn't very happy.

Business Traveler
Jane
September 25, 2006
Business Traveler
6.0
The clerk was friendly and helpful.
Carpet needs cleaning and rooms have a funny smell.

If one night stay and won't be in the room for more then the eight hours for sleeping then it is fine.

Couple
Larry
September 8, 2006
Couple
10.0
Feel safe.
Everything was great.

Hotel was great good service and friendly workers. It was also in a good location.

Business Traveler
John
September 5, 2006
Business Traveler
1.0
Not much.
Lack of internet access, continental breakfast was a joke, having to go outside to get on the elevator, apathy of the staff, the furniture in the room.

The hotel was terrible, it should be closed.

Family Traveling with Young Children
Jeremy
August 17, 2006
Family Traveling with Young Children
2.0
Immediately off the highway.
No kid channels on TV, no coffee pot, soda machines high priced and empty, no wireless network.

Not very happy with my stay. My biggest problem was there was only 10 channels on the TV, seven of them news, one weather, one sports, no kid channels. No Internet and since when do you have to pay for local calls at a hotel?!? The vending machine on my floor was empty (not to mention the elevator was on the other side from the vending machines) I had to go the next floor down to buy a CAN of soda for $1.00. There was no phone book either. I could go on and on! read more

Solo Traveler
Jackie
July 3, 2006
Solo Traveler
7.0
The room was comfortable but the bathroom could have been cleaner. We got a good nights sleep for a decent price.
The night check in clerk needs more training.

We got there late (about 11, I think), very tired. The young lady at check in gave us our keys and explained how to get to our room. We got there and the key wouldn't work. My husband went down and got different keys. They also didn't work. As we were trying to get into the room, the do flies open and a very unhappy man yelled at us that the reason the &*()^* keys don't work was because it was his room. We apologized, but were very embarrassed. We all went back down to the front desk. Only then did the clerk recheck the room number that she had given us. Shrugged it off like no big deal. We were not happy. read more

Group Traveler
Regina
April 21, 2006
Group Traveler
10.0
The friendliness of the staff during my stay.
I wished the coffee was closer to my room.

The hotel met my expectations during my stay. The staff made my stay much better than I had anticipated. The friendliness and kindness they showed was awesome. Much better than other places I have stayed. The hotel was clean, in a good location for my needs. I would stay here again.

Reviews of Best Western Charleston Plaza Hotel
(1 - 8 of 8 reviews)
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