Best Western Irving Inn And Suites

The manager and check-in gal were sensitive to the fact that I was travelling alone as a woman and medically unable to carry my bags to the second floor. The extremely helpful staff went above and beyond to give me a lovely, secure room and help me with my things. Amazing customer service!

TERRIBLE PLACE. This is NOT a 2-1/2 star hotel, more like 1+ stars. Doors were jammed and would not unlock, or doors would not close properly, rooms face the dumpster of fast food places next door, rodents, room dirty, bath fixtures broken, Refrigerator not working and disgustingly moldy, POOR Internet service slower than dial up.

I would not recommend this hotel. The room that I stayed in with my family was well below average. The mattresses were VERY low quality and the bed frame was screwed up so that the box springs would not stay still. The weather stripping around the entry door was gone and you could see daylight around the door facing when the door was closed. The water pressure is lousy. This hotel is also a outside entry hotel, which I feel is a security problem especially with small children. The pool was dirty and looked like it had been a long time since it was cleaned. The breakfast was good and the desk staff was polite. Another "complaint" is that while the hotel did offer a shuttle to and from the airport, there was no shuttle running to the Cowboys game, which is the reason we went to Dallas. Every hotel that I have stayed at previously when going to Dallas for a cowboys game offered a shuttle that literally drops you off in front of the stadium. No such luck here. read more

Not a great location unless you want that specific area. Driving around is difficult because of the confusing roadways. Not much to do in area. Hotel is plain but in very good condition. Business center was not available at the time I was there because of theft.

This hotel is a dump. I left after two hours as the electricity in the entire hotel was out and the rooms were dirty and in poor condition. I left this hotel and checked in elsewhere for the two nights. Cases such as this should result in a full refund to customers.

The hotel was nice and the room was a suite, so there was a couch & coffee table area, so there was somewhere to lounge rather than just the bed. Unfortunately, the sheets on the bed were rough, low cotton content, so they were uncomfortable to sleep in. We did enjoy having some cereal and oatmeal with juice and coffee provided in the morning by the hotel.

For money spent, this hotel is a bargain, courtesy van to DFW makes it worth the money for us. Microwave and refrigerator in room were added bonus.

This is your very typical airport hotel. It is very close to the airport which is what you are looking for. This is not a hotel you would plan a vacation around.