Best Western Regency/Lexington

I did not like that when you guarantee payment, you cannot ensure 2 beds or non-smoking. I did immediately contact the hotel by phone when my bid was accepted and they said those 2 requests would be accepted. When we arrived we were placed in a very unpleasant and smoking room. I called the desk and they were able to move us. The clerk said that he did not show my request for non-smoking. The second room was a good fit for our needs. If I hadn't been able to move, I would have had a very negative experience. read more

This was, without a doubt, the worst hotel experience of my life. After booking the room over one week prior to my stay, I arrived to find that the hotel staff had given my room to someone else. They then proceeded to give me keys to that person's room. Needless to say, I and that guest were very surprised when I walked into their room as they slept. After waiting almost an hour, I was given another room, with smaller beds than I ordered and this room appeared to be a smoking room which I specifically did not want. read more

Rooms and lobby were clean. Beds were good.

I would recommend this hotel. The staff was great and it was very clean. We weren't far from different attractions. However the only thing was that the beds weren't very comfortable. Besides that it would be a place that I would stay at again. Thanks.

Very nice hotel in very nice area.

The hotel was quiet. Beds were comfortable. Showers were spacious. Indoor hot tub separated from the outdoor pool was very nice. Could have used a couple of chairs in the hot tub area. I'd stay there again.

Right across the street from the cracker barrel.