Boris
July 22, 2007
Couple
9.0
Quite.
No pool or spa or fitness.
Hotel was great and met our expectations.
Mike Grant
July 21, 2007
Couple
3.0
Nice gardens.
Customer service was lousy. No room keys for 2 days. Needed to be let into the room by the staff for 2 days. Very inconvenient.
Location was away from St. Marks Square. Provided a boat shuttle but was broken twice. Asked for extra towels at 10 am. Was told that this was not possible at this time. Went to the towel storage room and got my own. Asked to speak to the manager and was told manager was not available for 1/2 hour. Never showed up. Was told by front desk that problem do happen and that should be expected. read more
Gloria
December 25, 2006
Couple
9.0
The location, the friendly and helpful staff & boat. It had very nice decor and we were provided with slippers and a robe and all the extras.
We stayed to eat in the hotel because we came in late, and we did not want to leave the hotel, and we spent close to $100 for a modest meal.
We really enjoyed the hotel, location, the friendly staff, and the beautiful boat that took us to St.marks square and burans. We really enjoyed the stroll from the hotel and taking pictures on the bridges. This really reflected the true view of Venice. We have wonderful memories of Venice and would recommend the hotel very much. We stayed at the hotel before and after a cruise to Greece, and the staff was extremely helpful and professional. read more
Teresa
November 14, 2006
Couple
4.0
Not much.
Very unfriendly staff makes feel like they were bothered.
Nice size rooms, not good attention to detail, location hard to find, restaurant way to expensive for what it is, bathroom shower leaked all the time.
Tiffany
December 21, 2005
Couple
7.0
Nice and clean.
They charged for breakfast and for Internet and the rooms were smaller than hotels in Italy, and far from central Venice.
The hotel is beautiful, however we stayed in hotels just as nice for a fraction of the price. It is located on the opposite side of Venice from most of the shops, sights and restaurants. They also charge 22 Euro or person for breakfast and 10 neuron to use the Internet when this was included everywhere else we stayed in Italy.