Laura
September 8, 2008
Solo Traveler
On 2nd day no towels at pool/beach, area manager stepped up remedied problem & gave a discount on my stay.
No towels at pool/beach area.
Friendly, clean, very nice stay.
Bethany
August 17, 2008
Family Traveling with Young Children
7.0
The hotel was very convenient to the US Embassy which was the main purpose of our trip.
The service in the restaurant could have been a little bit more friendly and professional.
Nice hotel, good location to Bay Street and shopping and also to the US Embassy. The pool and beach were nice and the view overlooking the cruise ships was nice. Also close to Paradise Island our next destination.
Laura
August 10, 2007
Business Traveler
5.0
View of the cruise ships.
Hotel is run down.
The foyer in my room had water on the carpet (probably from air condition problem). The room was moldy. The pool is small; lobby furniture is old and worn; food was below average.
Chad
November 15, 2006
Couple
7.0
Hotel Staff was Excellent.
Rooms carpet was very dirty, rooms were very small.
Overall it was a nice hotel, but not even as close to as nice as the Atlantis in which you gave the same amount of stars. Food services were great, but expensive. Hotel service was very excellent, carpet in the room was bad, and the room itself was only as big as the bathroom. We enjoyed our stay, and would stay at this hotel again in the future.
Frank
November 8, 2006
Couple
10.0
I really like the staff.
Vending service after hours when the gift shop is closed.
First impression was that the hotel dominated this side of the island. That was nice. Even though the weather did not cooperate, my wife and I enjoyed staying at the Hilton. The staff was very helpful and super friendly. All our needs were met. I am looking forward to returning.
Matthew
September 29, 2006
Couple
10.0
Not a resort, but has a nice beach and good food.
Shower's water temperature fluctuates. No access to Atlantis activities.
This hotel is not a resort and does not have access to Atlantis aquarium or water activities (Paradise Island), but it does have a nice small beach. The rooms are not that large in size but are comfortable with a nice bathroom. Restaurant is fairly priced with good food and all the staff was nice and helpful.
Christine
September 27, 2006
Solo Traveler
7.0
Location.
Customer Service was unfriendly and rude.
On other hotel stays through, I never felt like I was given different treatment than had I been a normal customer, but this hotel definitely gave us the smallest room with the worst location and view. The hallway to our room was often filled with boxes that made it hard to pass and it made me feel like I was the one in the way. Customer service was unresponsive and sent us on a run around. Overall I was dissatisfied because I did not feel like a valued guest. read more
Karyn
June 28, 2006
Couple
5.0
The staff were very friendly.
The bed was like a rock.
The hotel is in a prime location. The buffet at the hotels restaurant was nice. We didn't feel it was very romantic - we somehow got booked for twin beds, ended up with a full size. We are both 6ft tall so our feet hung off and the bed was as hard as a rock. Definitely not conducive to romance! There were no lovely balconies and our view was of McDonald's across the street. A paper plate was floating in the ocean where we swam and a rodent crossed our path the first night by the pool. read more
Tom
June 28, 2006
Couple
2.0
Downtown location close to shopping and casinos.
Mold in shower, poor overall cleanliness.
Small pool and beach area. Food in restaurant was poor. Room was not ready when promised, attempted to first put us in a room with 2 dbl beds, we requested KS non smoking, "Patrice" said she could accommodate request then proceeded to give us a QS room. Yes we got a great rate, but our recent experience indicates hotels treat us like dirt because of the rate we receive. The Four star rating is not appropriate for this hotel. I would of went to plan B if I could not secure a 4 star hotel in Nassau. The booking in MIA at the Hard Rock wanted to kick us out before our stay ended, the hotel in BNA originally put us in the basement next to the hotels laundry facility and the room problems in Nassau. read more
Dana
June 15, 2006
Couple
9.0
Well-appointed.
Well, its not Atlantis.
We stayed at Atlantis the first two nights of our trip, then on a bare boat, then back to the Hilton. Atlantis & cruising are tough acts to follow, but I thought the Hilton was clean, well appointed, and in the future I would stay there over Atlantis based on the price.
Reviews of British Colonial Hilton Nassau
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