Holiday Inn Express Vancouver

We were very surprised at the amenities offered. The breakfast buffet was very good. The staff was friendly and helpful. They offered free shuttle service to the restaurant we chose and even called and made the reservations for us. Then they came back to pick us up. They offered a free shuttle to the cruise ship, we were taking. The hotel gave us discounts for the restaurant/bar next door. Newspaper at the door in the morning. Considering the price, we were absolutely amazed at all the services. read more

We needed an overnight stay (late arrival) before boarding our cruise ship. The hotel's location was good. Both night and morning clerks are very friendly and helpful. The complimentary breakfast was good and convenient as well as the shuttle service. The hotel served our purpose well.

Overall a great value and good location. Pretty close to Stanley Park and downtown.

The hotel was nicely located, staff very helpful,hotel really clean and the breakfast was delicious with very nice staff. Shuttle service was excellent, driver very informative. Overall
I would give it 4. I would not hesitate to stay in this hotel again.

The rooms were nice. The service was great. The food at the continental breakfast was good. All of my needs were met. I will stay there again and will recommend it to others.

About the only good thing I can say about the Holiday Inn Express is that it is close to the Vancouver Place cruise ship terminal (about 10 minutes or less by cab) and the Hastings Street bus goes directly Downtown. That's the good, the bad and the ugly are as follows: generally, this facility is a bit worn at the edges, the lobby has ugly Louis XIV-style furniture; the room furniture, bed, room and hallway carpeting were all old. My companion noticed the bathroom needed a bit more cleaning, as there were dirt streaks on the wood facing below the sink and on the door, the hotel immediately sent someone to touch that up, but Holiday Inn used to pride itself on "No Surprises"; there was a false fire alarm that evening that woke us from a dead sleep with an ear piercing high decibel alarm, my ears are still ringing! I went to the exercise room after the all clear to work out. The exercise room had a waste basket next to the water fountain that was overflowing to the floor with used water cups. The exercise machinery is old, some non-operational; the exercise room is quite cramped. There was one pair of old rusty bar bells. The night guard turns off the sauna regularly on his runs. The breakfast room is the absolute pits - too little room for the number of people it handles - very poorly lit - with no windows, you couldn't tell whether it was night or day that morning. The food itself is of a very low quality, I think the scrambled eggs were powdered. There were no boiled eggs. The breakfast sausage patties were seemingly flavored fat. The hotel shuttle took us to GasTown but we would've had a long wait for pickup because the shuttle is highly utilized, so we took the bus, occasioning a quite unpleasant walk through Vancouver's "skid row", flies, derelicts and all. I couldn't get a trip to the cruise ship terminal until 2:30 PM on departure day and 'all aboard' our ship was 4:30 PM, too close for comfort, so we ended up taking a cab at no. read more