Cathy from West Palm Beach,FL
July 19, 2009
Family Traveling with Teens
5.0
The pool was nice & the front desk at night tried to help us upgrade.
Robert
July 24, 2007
Couple
9.0
The attitude of the staff.
Bed was too hard.
It was hard to correctly rate it because there was a large family reunion going on there and they were taxed by them.
Gary
January 16, 2007
Group Traveler
3.0
Location.
Beds were too hard & too small.
The hotel charged our credit card even though we went through it and paid there.
David Lisenby (423)
October 24, 2006
Solo Traveler
1.0
Nothing.
Would not listen to any request for assistance or service at any time.
Their disregard to a medical emergency in my family, which required me to travel out of state during the time of the scheduled hotel stay in Chattanooga, is completely unacceptable. I went on the web-site to find any warning or disclaimers as mentioned above and I was able to find the disclaimer but it was not easy - besides, if I had noticed the disclaimer during setting the reservation I would not have set it, period. Hotels understand emergencies and have cancellation policies in place for such issues. If you are not going to treat customers with this common curtsy, you need to post the disclaimer on the web-site where it can be easily noticed - or are you scamming the public with this. I will be sending some letters and e-mails to several business review boards to see what can be done. Now, my father is post-surgery and doing great and the only thing that bothers him is the fact I lost money on the reservation. You can't treat consumers in this manner and expect anything less. read more
John
September 8, 2006
Group Traveler
79yr old got ill - we did not get to hotel the night of booking -help?
N/A
We were traveling in a group of six people - one 78 years old. He became ill and we stopped several hours drive short of our reserved hotel rooms (3 rooms) for him - somewhat late in the night. We had no way of calling ahead due to his sudden problem. We were forced to stay the night elsewhere and did not get to our intended destination until the following day. Could I get any kind of refund? read more
Rhonda
August 7, 2006
Family Traveling with Young Children
5.0
The pool.
Room needs good cleaning. Staff not helpful at first.
Some how my reservation was booked for Aug 23 instead of Aug 3. When I go in, the guy and girl at the front desk then tell me they have no doubles available. I walk back in to the hotel and give them the new reservation number and they give me keys to a double room. What is that? I think it was a black thing personally! The bathroom in the room had coffee stains on the walls. The floor in the bathroom needed mopping. And on top of everything else, I cannot get my money back for the room booked for August 23rd. read more
Judy
August 3, 2006
Couple
10.0
Refrigerator and Microwave.
Would have liked some fruit available.
Our room was clean and beds had real fitted sheets - mattresses were in good shape. Staff were very courteous; no noisy neighbors.
Vicky
August 5, 2005
10.0
Clean, off the highway, very friendly
We were very pleased with our stay. Even when I called to confirm reservations, the girl I talked to was very nice, very friendly. Didn't act like I was wasting her time(like I have had receptionists do in the past) Would highly recommend.
Phil
August 4, 2005
8.0
Nice place for the price we paid, staff was very friendly, when we asked for room with 2 double beds or a rollaway-upgraded to suite,would recommend to others
Liz
August 2, 2005
7.0
Location
Asked for extra towels and washcloths and didn't get them.
Reviews of Clarion Inn & Suites Chattanooga
(1 - 10 of 11 reviews)
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