Crowne Plaza San Jose

Overall experience was pretty good with the exception of the room key fiasco. The hotel staff was very pleasant. They even camped our breakfast the next morning because of all the initial room problems that we had. Our original room door was broken and the keys did not work. I had to go down 3 separate times because they did not work. Once we got all of that taken care of and we finally switched rooms, we were more than satisfied. Very comfortable. The hospitality and maids were extremely nice and did an amazing job. Hotel was very clean. There was a $20 charge for parking overnight. But all in all it was a pleasant stay.
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Hotel was clean, nice, well located. Overall a very good experience. The only negative was the air conditioner it was a wall unit and a little noisy.

Tons of fun to return to this room after a night out on the town!

This Crowne Plaza clearly underwent a recent renovation, as everything is spotless and crisp in a modern style. (Perhaps a style that will be in the future what the 70s are to us now, but it looks very nice for the time being.) The big disappointment with the room was that they renovated everything except the big wall HVAC unit, which sounds like a rusty tractor every time it kicks on. The manual controls were replaced with a great auto climate system, but the unit should have been sold as WWII surplus and replaced. I could not sleep with it on, period. This hotel also tickled one of my current pet peeves: They have installed nice, flat-panel HDTV screens in every room - connected to a SDTV-only Lodge Net system, set to stretch the image horizontally so that everything looks wrong. read more

Recently remodeled it is comfortable and convenient.

Overall our experience staying at the hotel was very positive. The hotel had recently been updated. The beds were very comfortable. The staff were very friendly. What I would have liked would have been a fridge and microwave in the room. Also the bathroom didn't have an air vent. The rooms were kept up well. Ate the breakfast buffet at the hotel restaurant and it was of poor quality and over priced. Great location for downtown San Jose and access to public transportation Overall great hotel, just don't eat their. read more

I hadn't stayed at the Crown Plaza before. The hotel is undergoing remodels and the rooms and lobby were great. I am a hotel snob (next night I stayed at the Peninsula in Chicago) and I was pleasantly surprised by this place. Staff was friendly and location convenient.

I found the help marginal. The bathroom had stains in the shower caulking. Water pressure was weak. I asked for the best directions to the Kinko's on Santa Clara. I was given directions to a postal express on san Carlos. It was not open. I lost twenty minutes of valuable work time. Hire people who care or train the staff you have to care. This was not even close to a three star hotel as far as service and quality are concerned. read more

Very clean with nicely appointed room. The bed was very comfortable.

It is a nice hotel, but usually I stay up in the Mountain View area, so this was an inconvenient drive and I didn't request San Jose, so I'm not sure why I received it, except that travel was VERY heavy last week. The breakfast service was absent-minded, even for the buffet, I asked the waiter for cream for my coffee and it was another 5 minutes before it came, thereby keeping me from quaffing said beverage. This aspect of the hotel seemed out of sorts with the rest of the personnel and service I received, which I considered excellent. read more