Charlotte from Mount Olive,MS
November 24, 2009
Family Traveling with Young Children
8.0
I
liked the location of the hotel.
Parking was $10/day, no refrigerator or microwave, no complimentary breakfast, and no laundry room.
The room was okay. I didn't understand why we had to pay for parking when we already paid to stay there. Overall it was good for the price I paid.
Natasha from Albany,GA
August 4, 2009
Family Traveling with Young Children
10.0
Very Clean, and more than I expected for the price.
You had to pay for parking.
The hotel was much more than I expected. Very nice and clean, the front desk staff was very accomadating due to the circumstance of having to put up many guest due to missed connecting flights. They made a line for non vouchered guests which made my evening very pleasant. The room was clean, spacious, and I was very satisfied.
Vicki from Benon,KY
July 24, 2009
Family Traveling with Young Children
9.0
Excellent location for airport use, no airport noise, secure parking.
We had two childen with us, there were not enough towels, got not answer when we called the housekeeping number.
We were extremely pleased with the facilities and location of this hotel. I checked in with two small children. My daughter-in-law's flight arrived late, so this was the perfect alternative to hanging around the airport with the children. The shuttle service was just what we needed. She arrived, and we were able to spend the night comfortably before making the four hour drive home. Noon check out time was great, we didn't feel rushed. read more
Shannon from Hoover,AL
July 22, 2009
Family Traveling with Young Children
5.0
Proximity to airport.
Terrible customer service, room smelled.
The hotel was quite nice looking from the outside and entering the lobby. But upon approaching the desk for check in that all changed. The staff was rude and unfriendly, and did not check guests in in a timely manner, there was a long line. The room smelled of urine. The carpet in the entire room was wet.
Brian from Signal Mountain,TN
June 24, 2009
Family Traveling with Young Children
8.0
Clean, friendly, loved the cookies and smoothies.
The Double tree was great for the money and location. We found it on Priceline after missing a flight in Atlanta. The staff was friendly, the room was clean and felt safe.
Peter from Jacksonville,AL
April 23, 2009
Family Traveling with Young Children
4.0
Very friendly staff.
Maintenance department needs to give the place a once over.
Pretty disappointed in the room. Not of DoubleTree standards. AC was shot,
TV was very dark, tub would not drain. Staff was super friendly, except the lady that checked us out.
Crystal from Cobbtown,GA
April 8, 2009
Family Traveling with Young Children
8.0
The staff was friendly and helpful.
The remote control for the TV was missing from our room.
Staff was friendly and helpful. There was a group of young girls who were loud on our floor. When I called up to the front desk they allowed us to change to a different floor.