Ana
September 17, 2008
Family Traveling with Teens
6.0
Location was great and staff was very friendly.
Beds were
of full size, no refrigerator, able to hear next door's conversation.
It's ok if staying for a day or two.
No refrigerator.
Sheila
August 12, 2008
Family Traveling with Teens
9.0
Bed linens and toiletries (Neutrogena) were wonderful!
Parking - expensive and too far away.
Hotel is conveniently located in the heart of Buckhead, but is off the main street (Piedmont) approx 1 block - making the access/egress much easier. Very quiet and low key.
Gwen
August 4, 2008
Family Traveling with Teens
7.0
Bed was great.
We requested 2 double beds but did not get them. We got a queen and a cot. So 3 people had to sleep together.
The hotel was very nice. I didn't like the fact that we didn't receive the 2 bed room. We didn't realize that there was a $20 charge for parking until we arrived.
Joy
May 6, 2008
Family Traveling with Teens
7.0
The look of the room and comfort.
No refrigerator or microwave, used valet parking and tire was punctured, valets tried to blame on me, military attendant was helpful not other two.
My overall stay was great. The bed was very comfortable. I used valet parking and when my car was returned to me, one of the tires was flat and had a huge screw in it. The military valet attendant was extremely nice and help with the tire, not the other two. I would recommend this hotel to others but would advise them to check tires when allowing valet to park car.
Dean
April 11, 2008
Family Traveling with Teens
7.0
Classy staff.
Thin walls.
I had two nights in Atlanta and slept very poorly in the Double Tree due to a neighbor that talked until 3:30 in the morning. The hallways constantly had doors shutting and people talking down those corridors. I slept one hour. The second night, the reception called me at 4:00 AM to ask if my fire alarm was not set off. It wasn't, but I couldn't go back to sleep. So I got 4 hours sleep. The managers were understanding and waived the extra expenses I incurred, but due to the very thin walls, I would not sleep there again. read more
Maris Miles
April 2, 2008
Family Traveling with Teens
9.0
Attentiveness of the staff.
The construction nearby.
Really clean, prompt friendly staff, excellent location with a hotel bus and easy access to the metro system.
Cindy
March 27, 2008
Family Traveling with Teens
8.0
The staff was extremely polite and helpful. I can't say enough good things about their level of customer care at every level!
There was a lot of construction surrounding the hotel, although on the weekend there was no noise associated with it.
The staff was very helpful, from the Valet at the front to the house engineer at 3:00 in the morning when the AC would not come on (it was the wireless thermostat that was the problem, not the unit itself). We were prepared to drive to dinner and the hotel shuttle driver approached us and insisted we use the shuttle, then recommended an excellent restaurant (when asked), and took us in and picked us up with a genuine red-carpet attitude! We were three females in a town; we knew nothing about and all of us felt very safe and cared for. I would highly recommend this hotel for leisure and business travelers in any situation, it's location in Buckhead, across from the Lenox Mall, is also an excellent starting point to enjoy the area. read more
Jackie
March 24, 2008
Family Traveling with Teens
10.0
Extremely customer service oriented and friendly.
Everything was fine.
From the beginning, I was lost, operator stayed on the phone until I got to the hotel. Receptionist was very friendly and happy. They even drove me and picked me up to a nearby restaurant. Everybody seemed to go overboard on service and I greatly appreciated it!
Stacey
March 23, 2008
Family Traveling with Teens
10.0
The staff and the free shuttle to the mall!
The morning buffet closed a little before 11am and we missed breakfast.
Terrific. I was very pleased with the hotel. The beds and linens were wonderful. great coffee maker in the room too.
Paige
February 27, 2008
Family Traveling with Teens
6.0
Room was clean and nicely furnished, great linens and towels.
Expensive and inconvenient parking, but maybe this is typical for this area.
Parking was $20 per day and not connected to the hotel, you had to pay extra for valet or walk to the nearby parking garage. Housekeeping cleaned the room next to ours around midnight and repeatedly slammed the door disturbing our sleep. The guests for that room arrived at 6:00 AM and also repeatedly slammed the door. The next night we received several phone calls to our room from someone, I think it was the people in the room next door because I complained to them about their door slamming. I unplugged the phones after the 4th or 5th call. Rooms were nice and clean and we were able to get a non-smoking room. The king size bed seemed short and I'm only 5'5". read more