Shirley from New Braunfels,TX
November 30, 2009
Family Traveling with Young Children
8.0
We needed a blow up bed. They sent the bed to the room without any sheets or pillow.
Jason from Mesquite,TX
September 16, 2009
Family Traveling with Young Children
10.0
Very clean and upscale for the price!
Nothing!
I really loved this hotel, especially for the price. Very likely to stay here again if I am in Austin.
Debbie from Whitney,TX
September 13, 2009
Family Traveling with Young Children
10.0
I liked the check-in. Friendly and homemade cookies.
No small frig or microwave in room. Restaurant in parking lot was expensive and not good.
Very clean hotel. Nice decor. Comfortable beds! Will definitely stay here again.
Laura from Kingwood,TX
August 25, 2009
Family Traveling with Young Children
1.0
The customer service was awful!
The staff!
Staying at this hotel was awful from the very beginning. Our room was not ready at our check in time, and we were late for our evening engagement because of the delay.
Rebekah
July 8, 2008
Family Traveling with Young Children
10.0
Very welcoming, the chocolate chip cookies were delicious!
We had a pull out sofa instead of a double bed.
Enjoyed our stay! The staff was very friendly and helpful.
Venky
April 27, 2008
Family Traveling with Young Children
3.0
Very close to tourist attractions.
Staff could not accommodate us a bit earlier than 3:00. Worst attitude by front desk lady.
We reached this hotel a bit early and were denied any room telling us you must come on or after 3:00 pm because that's what your check in time is. I have traveled and stayed in numerous hotels before and never had any problem checking in a little earlier. I was traveling with my 3 year son. We spend 30-40 min waiting outside to get in. The lady at front desk was rude and didn't care that we are troubled by the wait. She could have looked up any other available rooms in her computer but never bothered to do that. Other than that, the stay was good. Very good room service. I needed some extra sheets as my son spilled some water on them, the staff was very courteous and gave prompt attention with a friendly smile. read more
Angela
April 9, 2008
Family Traveling with Young Children
8.0
Good parking.
Only 2 luggage carts in the whole place.
Overall good experience. Beds way too soft for my taste.
Eme
March 5, 2008
Family Traveling with Young Children
6.0
I enjoyed the studio set up with two rooms.
I did not like the bed, the mattress was too dingy and no covers for the pull out bed.
I have stayed at much better places for the same amount of money. The appliances are a plus for a long trip.
Sammie
January 30, 2008
Family Traveling with Young Children
9.0
Comfortable beds, friendly staff.
Will be very nice when restaurant remodel is done.
Very nice hotel with good location and friendly staff. Very nice rooms with comfortable beds. Would be nice if double rooms were 2 queens instead, but that is my only suggestion.
Pris
January 28, 2008
Family Traveling with Young Children
10.0
Convenient location, friendly staff, clean.
Under construction.
The staff was very friendly and helpful. Good continental breakfast. Conveniently located. Can walk to Frank Erwin center. The hotel was very clean even though it was under construction.