Extended Stay Deluxe Houston - Med. Ctr. - Reliant Pk. -Braeswoo

Thank you Priceline. Very nice Hotel.

The first room that I was issued was not clean. The bed was not made, the trashcan was full of trash, and the room smelled of stale cigarette smoke. When I approached the front desk clerk about the situation, she gave me attitude. I was issued another room, but the room was still dingy and smelly. This was not a pleasant stay and I would not recommend this hotel.

Company tries hard to make Extended Stay hotels win customers over, unfortunately in some locations (Braeswood in Houston as an example) they have poor quality staff that act/sound like being burdened by customer request for service (example: lamp was missing bulb but none was done about it).

I think their could have been a little more offered for breakfast.

The outside of the hotel looks nice enough.

My only complaint was that both of us thought the beds were too hard and we did not sleep well there. Very nice, helpful, and courteous with good area information.

I'm unlikely to stay at a 2* because I've gotten hotels that take pets the last two times and I'm allergic to cat dander. However, I slept fine at this hotel and didn't have any allergies, but it didn't feel clean to me since there was no guarantee that a cat didn't share the room the night before.

Room had a terrible smell.

When I entered the room I noticed that it had been treated with some air freshener. Later, I figured out why; the room had a terrible smell I noticed whenever I walked in.