Holiday Inn Express Walnut Creek

Clean, safe.

My husband and I really enjoyed staying here. We stayed at another hotel down the street that charged you for everything. This hotel offers
free internet, breakfast, and parking. It's very close to shopping, freeway, and the Bart station. The rooms now come with a refrigerator and microwave. We stayed here for almost two months. We would definitely come back and recommend this hotel to out family and friends. read more

Hotel front desk was not helpful. When I asked why smoke smell still stayed on sheets, she said oh, I don't know if the cleaning people washed it. What kind of response is that? I am definitely not going to come back to this hotel.

It took 20 minutes to find you had to enter the lobby from the underground parking structure, then it took another 10 minutes for the front office clerk to be called to the front office by a janitor to check us in. Since the hotel is under renovations the front office is half of the eating area. Horrible interior and was no where near three stars.

During my stay the hotel was under construction and looked as if it would be for quite some time. The only entry or exit was through a temporary lobby that looked like an office cafeteria. The hallways were covered in plastic, there was dust, the whole place had a strong smell of plastic and it was dark. The room had the same smell. I would not stay here again until the work is done. read more

The staff was excellent, unfortunately the hotel is under full renovation, including interior and exterior, the entrance to the hotel is littered with heavy equipment, lumber, steel beams, Plenty of arrow signs to guide you to the reception area, the room was clean and comfortable, but had to walk through construction areas of plastic lines floors and walls to get to my room.

This Holiday inn is a bad reputation for all Holiday inns. They are doing construction on this hotel; however, the rooms smell bad, carpet has spots, they cut the water off every day from 11 a.m. to 4 pm. The Garage is scar at night. My wife felt scared to go to the car alone. This particular hotel should not be more than 1 star. I would absolutely hate to stay here again.

This hotel was under construction and was very difficult to get around. I found it was very outdated and dirty due to the construction. Noted room service, yet no menu in room. Called for room service phone just rang and rang no one ever picked up (tried a couple of times). Not impressed and did not live up to star rating.

The star rating on this hotel was too high. Remodeling created some difficulties. Water was shut off twice during my stay. TV worked on and off.