Holiday Inn Hotel And Suites Houston Medical Center

It is a good hotel; exceptional for the price we received a room! Parking accommodations were poor, however. Overall, it was much, much nicer than expected.

Lots of construction. Elevators where not in good shape and did not hold many people. Rooms where small. Had to share a small bed with my husband. They would not give us a room with one king bed.

When we arrived, only one person was working the desk, with a long line. It took approximately 25 minutes to check in. When we arrived at the room, one of the beds had obviously been slept in, there were only 2 towels, no bath mat, no shampoo, no conditioner, 1 wash cloth, no soap, and there was trash still in the trash can and on the floor. The room had obviously not been fully cleaned. When we called about the missing towels, we were informed that we would have to go get more ourselves. We called about 15 minutes prior to being ready to depart for a cab. When we got downstairs, there were about 17 people waiting for cabs with no apparent order for which they had been called. When we asked, we were told that cabs were called 3 at a time, but no established order for who got which cab was in place. We ended up walking approximately 1/2, the way to our destination, more than 1 1/2 miles, at which point we were able to flag a cab down. Overall, the service was terrible, the condition of the room was terrible, and I would absolutely never recommend this hotel to anyone. I am extremely disappointed with this particular trip. read more

I received a warm welcome. The location was perfect. The food quality was good. I enjoyed my stay. I plan to return next year.