Holiday Inn Jfk Airport

The facility was in need of updating. The information in the book of services provided in the room was not current. For instance, it said there was airport shuttle service every half hour but it was only offered on the hour. There was a coffee maker in the room but no carafe. When I asked for a carafe I was told to go to the lobby for coffee. There was no coffee in the lobby. The shuttle driver was helpful and the bellmen were helpful. read more

The hotel was what I expected from a 2 star hotel, however the service I received was well below hostel standards. I waited 45 min for airport pick-up, the CC that I gave for incidentals was charged by the hotel twice for the room rate in addition to the charge from Priceline and I was woken up 3 times by calls being transferred to the wrong room number. I will not be booking a 2 star moderate hotel on Priceline for fear of getting the Holiday Inn. read more

Staff was friendly and efficient.
I loved the free WiFi however the hotel was very worn and certainly needs upgrading.

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When you first walk into the hotel and see the nice lobby, you're deceived into thinking the rooms look as well. They don’t! The rooms are dark and dingy. We even had a few cockroaches in the room. The tub did not drain water, so we had to bath through the sink. The carpet had wet spots, the ceiling had cracks and the clock didn't work. The area is nice and safe. The staff was extremely friendly! For the quality of the room, this hotel should be cheaper than what I had to pay.
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Very good location for JFK travel, free shuttle, pleasant staff, excellent food in bistro although bad service, noisy interior doors of guest rooms slamming all night, no slow release mechanism.